Archive has 238 results
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Statement Not upheld Other 29-Mar-2021
Summary: Ms X complains about the way the Council considered her complaints about its dealings with her while her children were in foster care. We have found no evidence of fault so have completed our investigation.
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Wiltshire Council (20 003 932)
Statement Upheld Other 26-Mar-2021
Summary: Mr H complains of bias by a social worker, towards his ex-wife, in a safeguarding assessment about his son. We have found fault with assumptions a Council officer made. And with some of the record keeping. But the actions the Council has taken or suggested, together with an apology, provides a suitable remedy for the faults identified.
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Leicester City Council (20 012 238)
Statement Closed after initial enquiries Other 25-Mar-2021
Summary: We cannot investigate Miss B’s complaint that the Council’s social worker made false allegations against her and lied in the course of court proceedings. This is because we cannot investigate what happens in court, and cannot achieve the outcome Miss B wants.
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Kent County Council (20 012 021)
Statement Closed after initial enquiries Other 23-Mar-2021
Summary: We cannot investigate this complaint about the contents of a report the Council produced in court, or the issue of the complainant’s contact with his daughter. This is because these matters have been subject to court proceedings.
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Manchester City Council (20 011 936)
Statement Closed after initial enquiries Other 22-Mar-2021
Summary: We will not investigate Mr X’s complaint about a Council officer making a safeguarding referral. There is not enough evidence of fault to warrant investigation.
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Suffolk County Council (20 012 000)
Statement Closed after initial enquiries Other 22-Mar-2021
Summary: We cannot investigate Ms X’s complaint about the Council’s restriction of her contact with her grandchildren. The matters complained are not separable from those decided by a court, which only a court can change.
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Essex County Council (20 002 075)
Statement Upheld Other 22-Mar-2021
Summary: Miss Y complained about the Council’s actions after it received safeguarding referrals about her and the support it provided when she was subsequently made a looked after child. She said it failed to consider her complaints through the statutory complaint’s procedure. We find the Council was at fault for failing to record its decision making and delays in completing the required assessment when Miss Y was looked after. It also failed to consider Miss Y’s complaint under the statutory complaint’s procedure. That put Miss Y to avoidable time and trouble pursuing her complaint with the Ombudsman. The Council has agreed to make a symbolic payment to Miss Y to remedy any injustice caused. We have also recommended service improvements.
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Stoke-on-Trent City Council (20 011 539)
Statement Closed after initial enquiries Other 19-Mar-2021
Summary: We will not investigate Miss X’s complaint about an alleged breach of the General Data Protection Regulation by the Council. This is a matter for the Information Commissioner’s Office.
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Cumbria County Council (20 011 103)
Statement Closed after initial enquiries Other 18-Mar-2021
Summary: We cannot investigate Ms C’s complaint about the involvement of the Council’s children’s services with her family. This is because the issues have been considered in court. The complaint is also late, and we are unable to investigate personnel issues.
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East Sussex County Council (20 011 178)
Statement Closed after initial enquiries Other 17-Mar-2021
Summary: We will not investigate this complaint about the advice provided to the complainant by the Council’s Children’s Services regarding her application to become the carer of a child. This is because there is no fault in the Council’s actions.