London Borough of Bromley (20 003 065)

Statement Closed after initial enquiries Other 30-Sep-2020

Summary: The Ombudsman will not investigate this complaint that the Council has not taken action to support the complainant’s son regarding sleep disturbances. This is because there is insufficient evidence of fault by the Council.

Blackpool Borough Council (19 014 911)

Statement Upheld Other 29-Sep-2020

Summary: Mr X complained the Council failed to make suitable provision when his grandson G, who has learning difficulties, moved to a different Council area. On the evidence seen so far, the Council was at fault when it failed to classify G as a looked after child. As a result, G may have missed out on some of the support owed to him. The Council should determine what support G is owed. It should also review its files to identify if any other young people were similarly affected. The Council also failed to transition G to adult social care in a timely and planned manner. However, this did not cause G an injustice. The Council should review its processes to prevent similar faults in future. There was no fault in the Council’s actions in relation to G’s move out of the area.

London Borough of Newham (20 003 494)

Statement Closed after initial enquiries Other 29-Sep-2020

Summary: The Ombudsman will not investigate Miss B’s complaint that the Council’s officer was at fault in his intervention in the issues between Miss B and her former partner. This is because it is unlikely we would achieve anything significant by doing so.

Leicestershire County Council (20 003 538)

Statement Closed after initial enquiries Other 29-Sep-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a data breach by a Council officer. This is because data protection matters are best considered by the Information Commissioner’s Office.

Sheffield City Council (20 002 141)

Statement Closed after initial enquiries Other 28-Sep-2020

Summary: The Ombudsman will not investigate this complaint about the way the Council handled a complaint. This because there is insufficient evidence of fault by the Council and because the Council has offered to re-visit the stage two investigation if the complainant engages with the process. In addition, the Ombudsman does not investigate complaints about issues he has already considered.

Essex County Council (20 002 561)

Statement Closed after initial enquiries Other 28-Sep-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about a social worker because it lies outside his jurisdiction. This is because the matters complained about have been considered in court proceedings. The law prevents us from considering such matters. We have no discretion to do so. The complaint also lies outside the Ombudsman’s jurisdiction because it is about matters that happened more than 12 months ago.

Wirral Metropolitan Borough Council (20 002 962)

Statement Closed after initial enquiries Other 23-Sep-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about children services actions. It is reasonable to allow a multi agency review to conclude and we cannot investigate events which a remedy has been sought for within Court proceedings.

London Borough of Lewisham (20 003 548)

Statement Closed after initial enquiries Other 22-Sep-2020

Summary: The Ombudsman will not investigate Miss B’s complaint that the Council produced an inaccurate assessment report. This is because the complaint concerns matters which may be decided in court.

East Sussex County Council (20 002 172)

Statement Closed after initial enquiries Other 22-Sep-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about the contents of reports that were considered in court proceedings many years ago. The law prevents the Ombudsman from considering matters that have been considered in court. We have no discretion to do so.

Bedford Borough Council (20 003 371)

Statement Closed after initial enquiries Other 21-Sep-2020

Summary: Mr X complains about the Council’s decision to treat him as an unreasonable complainant. The Ombudsman will not investigate the complaint because it is unlikely we will find evidence of fault.