Gloucestershire County Council (20 005 892)

Statement Closed after initial enquiries Other 24-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council wrongly decided he posed a risk of harm to children. There is not enough evidence of fault to warrant investigation.

Oxfordshire County Council (19 010 444)

Statement Upheld Other 24-Nov-2020

Summary: Mr X complains about the Council’s handling of his complaints following child protection enquiries about his child. There was delay in the Council’s response to Mr X’s stage three complaint and completion of resulting recommendations. The Council has agreed to apologise and make a payment to Mr X for avoidable uncertainty and distress caused by its handling and the delay. While the Council appears to have completed the recommendations made during the complaints process, it was never able to achieve the outcomes Mr X was seeking.

Leicestershire County Council (20 005 583)

Statement Closed after initial enquiries Other 23-Nov-2020

Summary: The Ombudsman cannot investigate Miss X’s complaints about the Council’s involvement in her contact with her children as a Court decided this. We should not investigate her complaints ancillary to this as there are other bodies better placed.

Norfolk County Council (20 001 109)

Statement Not upheld Other 20-Nov-2020

Summary: There is no evidence of fault in how the Council’s LADO, dealt with allegations made about Ms C.

Hampshire County Council (20 000 572)

Statement Upheld Other 19-Nov-2020

Summary: Mr X complains about the Council’s failure to invite him to a Child Protection Conference (CPC) and its refusal to consider two further complaints. The Council is at fault for giving Mr X an incorrect impression he would be able to attend the CPC. The Council has agreed to a financial remedy and an apology to Mr X. The Council is not at fault in refusing to consider Mr X’s further complaints.

West Berkshire Council (20 006 224)

Statement Closed after initial enquiries Other 19-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision not to consider part of his complaint about a child protection conference he attended. This is because there is no sign of fault by the Council.

Rotherham Metropolitan Borough Council (20 006 720)

Statement Closed after initial enquiries Other 19-Nov-2020

Summary: The Ombudsman cannot investigate Ms X’s complaint that the Council took her children into care and that its court report contained lies and mistakes. We have no power to investigate court proceedings including the content of reports.

London Borough of Tower Hamlets (20 005 294)

Statement Closed after initial enquiries Other 19-Nov-2020

Summary: The Ombudsman does not propose to investigate Mrs X’s complaint about access to information from when she was in the care of the local authority. Mrs X’s complaint is late, and she has already complained to the Information Commissioner’s Office. It is unlikely we could add anything to the responses Mrs X has already received.

Hertfordshire County Council (19 014 388)

Statement Not upheld Other 19-Nov-2020

Summary: The complainant alleges that the Council has failed to offer appropriate help to her when caring for her nephew. The Ombudsman does not find fault with the Council’s actions. Therefore, he has completed his investigation and will close the complaint.

Sandwell Metropolitan Borough Council (20 006 614)

Statement Closed after initial enquiries Other 18-Nov-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint that the Council lied in court and is responsible for the decision to place his daughter in foster care. The complaint is outside the Ombudsman’s jurisdiction because it is about what happened during court proceedings.