Isle of Wight Council (19 015 597)

Report Upheld Other 21-Jan-2021

Summary: Ms C complained to the Council that it delayed reassessing her son E’s needs and deciding about his personal budget. Ms C says these delays meant her son’s needs were not met and she was caused uncertainty and distress. The Council refused to consider Ms C’s complaint at Stage 2 of the statutory children’s complaint procedure. As a result, we investigated both Ms C’s complaint about delay and the Council’s complaint procedure. On the evidence available, we found fault with the Council’s management of E’s personal budget and its refusal to consider Ms C’s complaint at Stage 2 of the statutory complaint procedure.