Liverpool City Council (19 015 025)

Statement Upheld Looked after children 03-Jul-2020

Summary: Mr X complains about the Council’s alleged failure to support him when he was in the care of the local authority, and when left care. In particular, he complains the Council has failed to regularise his immigration status by failing to secure him with British citizenship and a passport. There is evidence of Council fault and the Council has agreed to identify an appropriate solicitor and fund the application, which it agreed to do in 2017.

Manchester City Council (19 000 166)

Statement Upheld Looked after children 25-Jun-2020

Summary: I am unable to investigate Miss C’s complaint about how the Council supported her a after she started caring for her godchild. However, there was fault in how the Council dealt with her complaints about the matter. It will offer Miss C a payment to remedy the time and trouble she went to pursuing this complaint.

Calderdale Metropolitan Borough Council (19 018 808)

Statement Closed after initial enquiries Looked after children 24-Jun-2020

Summary: The Ombudsman will not investigate the substantive part of this complaint about alleged Council failings relating to care arrangements for a child. This is because the complaint was made late and there are no good reasons to investigate now. The Ombudsman will not investigate other parts of the complaint which are best addressed by the courts or where there is insufficient evidence of fault by the Council or injustice to the complainants.

Warwickshire County Council (18 019 214)

Statement Upheld Looked after children 28-May-2020

Summary: Mr X says the Council has failed to carry out the actions it agreed to take after his complaint was partially upheld. He says it failed to remedy failings in its communication with him about his children. He says this caused him injustice as it increased his distress and affected his relationship with his children. The Council has accepted fault and suggested a remedy we consider appropriate.

Manchester City Council (19 005 254)

Statement Upheld Looked after children 27-May-2020

Summary: The Council has accepted that there were faults in the way it has looked after the complainant, when in its care, and since leaving care. In particular, the Council failed to ensure the complainant obtained a passport and this has had significant consequences for him. The Ombudsman has now considered the injustice caused by the Council’s errors. The Council has accepted the findings and recommended actions.

Cumbria County Council (19 017 790)

Statement Closed after initial enquiries Looked after children 14-Apr-2020

Summary: The Ombudsman will not investigate Miss B’s complaint that the Council removed her children without notice and is preventing her from having contact with them. This is because the complaint relates to matters which have been, or can be, decided in court.