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Friends and family carers archive 2020-2021


Archive has 45 results

  • Northumberland County Council (20 002 100)

    Statement Upheld Friends and family carers 24-Mar-2021

    Summary: Mr B complained the Council failed to consider his representations about not being able to work when asking him to sign an agreement to supervise his daughter with her children, threatened his daughter she could lose her children when she was pregnant, provided conflicting advice, delayed considering his complaint and failed to tell him what action the Council had taken to improve its processes following his complaint. The Council delayed considering Mr B's complaint. There is no fault in the remainder of the complaint. An apology and payment to reflect Mr B's time and trouble in pursuing the complaint is satisfactory remedy.

  • Warrington Council (19 019 626)

    Statement Upheld Friends and family carers 24-Mar-2021

    Summary: Mr B complains about the Council's handling of matters relating to the care of his two grandsons and his related complaints. The Council has already apologised, made a payment to Mr B and taken steps to address the issues highlighted by the independent complaint investigation, which is an appropriate response to the injustice caused. We make no further recommendation to remedy the faults identified.

  • Rotherham Metropolitan Borough Council (20 011 929)

    Statement Closed after initial enquiries Friends and family carers 15-Mar-2021

    Summary: We will not investigate Mrs X's complaint about the professionalism of the Council's children services social workers. There is another body better placed to do so.

  • Rotherham Metropolitan Borough Council (19 016 642)

    Statement Not upheld Friends and family carers 10-Mar-2021

    Summary: Ms X complains that the Council failed to fulfil its promise of financial support after she obtained a Special Guardianship Order. She also complains that the Council refused to allow her to change her social worker. There is no fault by the Council.

  • Essex County Council (20 010 360)

    Statement Closed after initial enquiries Friends and family carers 02-Mar-2021

    Summary: On the evidence currently available, we will not investigate Mrs X's complaint about the lack of financial support from the Council to help her look after her nephews. This is because the complaint is late. We will not exercise discretion to investigate it because Mrs X could have complained sooner. There are no good reasons why the late complaint rule should not apply.

  • Hampshire County Council (20 009 708)

    Statement Closed after initial enquiries Friends and family carers 17-Feb-2021

    Summary: We will not investigate Mr X's complaint about social care failings in dealing with his family. These matters are historic and there is no good reason to investigate them.

  • Essex County Council (20 002 897)

    Statement Upheld Friends and family carers 17-Feb-2021

    Summary: Ms X complained the Council failed to complete a Parent Carers Needs Assessment after she asked it for support with her son, Y. We found the Council was at fault. That has caused Ms X avoidable frustration. The Council has agreed to assess Ms X and Y and apologise for not completing the assessment when she initially asked for support. It will also pay her £150 to remedy any injustice caused.

  • Plymouth City Council (20 007 320)

    Statement Closed after initial enquiries Friends and family carers 15-Jan-2021

    Summary: Mr and Mrs X complained about the actions of Council officers during care proceedings for their grandchild. We cannot investigate the complaint because we cannot investigate a complaint about the start of Court action or what happened in Court.

  • Sefton Metropolitan Borough Council (20 002 218)

    Statement Upheld Friends and family carers 13-Jan-2021

    Summary: Whilst the Council was at fault for having a policy in place which was not in line with guidance, there is insufficient evidence to show that this caused Mr C an injustice. This is because, on balance, it is unlikely Mr C would have completed the necessary courses to have been eligible for carer skills payments.

  • Herefordshire Council (20 000 734)

    Statement Upheld Friends and family carers 08-Jan-2021

    Summary: Mrs X complains about the Council's handling of a child's placement into her care. She says the Council failed to correctly assess the needs of the child and did not put the child's needs first. Mrs X says the Council did not adequately address the impact of its actions on her, her family and the child. She says the Council's actions caused avoidable distress and financial loss to her. We have found fault by the Council in this matter and the Council has agreed a remedy to address the injustice caused.