London Borough of Croydon (19 020 914)

Report Upheld Child protection 26-Nov-2020

Summary: Mrs B complains about the way Kent County Council and the London Borough of Croydon responded when her daughter, child C, disclosed sexual abuse.

London Borough of Bromley (20 006 239)

Statement Closed after initial enquiries Child protection 24-Nov-2020

Summary: The Ombudsman cannot investigate Miss X’s complaint about the Council’s children services team actions before preparing a report for Court proceedings. The action fed into the report which forms part of legal proceedings which we cannot investigate.

Lincolnshire County Council (20 006 152)

Statement Closed after initial enquiries Child protection 24-Nov-2020

Summary: The Ombudsman will not investigate Mr B’s complaint that the Council failed to provide him with information about his son. This is because it is unlikely we could achieve anything significant by doing so.

Nottinghamshire County Council (19 017 521)

Statement Closed after initial enquiries Child protection 23-Nov-2020

Summary: The Ombudsman will not investigate this complaint that the complainant cannot have unsupervised contact with her grandchildren. This is because there is insufficient evidence of fault by the Council and because an investigation would not lead to a different outcome.

Devon County Council (20 006 083)

Statement Closed after initial enquiries Child protection 21-Nov-2020

Summary: The Ombudsman cannot investigate Miss B’s complaint that the Council has failed to act to safeguard her children. This is because the complaint concerns matters which have been decided in court.

Slough Borough Council (20 006 603)

Statement Closed after initial enquiries Child protection 20-Nov-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint that the Council’s social worker’s actions and court report favour the mother of his child and discriminate against him. The complaint is outside the Ombudsman’s jurisdiction because the key issues are part of a court case.

Cambridgeshire County Council (20 005 964)

Statement Closed after initial enquiries Child protection 19-Nov-2020

Summary: The Ombudsman will not investigate this complaint that the complainant cannot have contact with his grandchild. This is because there is insufficient evidence of fault by the Council.

Southampton City Council (19 016 812)

Statement Upheld Child protection 19-Nov-2020

Summary: The complainant alleges that the Council failed to act in accordance with the requirements of the statutory Working Together 2018 child protection guidance. The Council has already found fault in its actions. But the Ombudsman does not consider the Council has recognised the resulting adverse consequences and it has not provided an appropriate remedy for the family’s injustice. The Council has agreed the Ombudsman’s recommendations to remedy this. He has therefore completed his investigation and will close the complaint.

Essex County Council (19 021 234)

Statement Upheld Child protection 18-Nov-2020

Summary: Ms X complains about the actions of children services. She says the service did not investigate the fact her son had made numerous false allegations against her. She also says the Council made comments about her to her son’s school that was untrue and passed on inaccurate information to another Council. The Ombudsman finds fault with the Council for the comments it made to her son’s school. We have made some recommendations.

Wiltshire Council (20 005 834)

Statement Closed after initial enquiries Child protection 18-Nov-2020

Summary: We will not investigate Mr X’s late complaint about the Council’s handling of his grandchild’s child protection case. This is because he has not provided a good reason for the delay in him bringing it to the Ombudsman.