Archive has 32 results
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Manchester City Council (20 000 235)
Statement Closed after initial enquiries Council tax support 02-Jul-2020
Summary: The Ombudsman cannot investigate this complaint about the Council’s decision that the complainant is not entitled to Council Tax Reduction because he has capital above £16,000. This is because the complainant appealed to the Valuation Tribunal.
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Statement Upheld Council tax support 23-Jun-2020
Summary: The Council was at fault for delays in recalculating the complainant’s entitlement to Council Tax Reduction, after he corrected an error in his financial information. However, the substantive matter is now resolved, and the Ombudsman considers the Council’s apology to be a sufficient remedy for the injustice caused by the delays.
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Birmingham City Council (19 006 474)
Statement Upheld Council tax support 01-Apr-2020
Summary: The Ombudsman finds the Council was at fault when considering Mr X’s council tax support claim in 2018. It then did not deal with Mr X’s claim properly in 2019 causing delay and time and trouble. The Council has agreed the remedy we recommended.