Archive has 298 results
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South Northamptonshire District Council (20 006 586)
Statement Closed after initial enquiries Council tax 14-Dec-2020
Summary: Mr X complained about the Council overcharging him for council tax after it credited a payment to one of his other accounts and failed to refund him. We should not investigate this complaint. This is because there is insufficient evidence of fault which has caused significant injustice to Mr X.
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Statement Upheld Council tax 11-Dec-2020
Summary: Mr & Mrs X complained about action the Council and its enforcement agents took when they were recovering a Council Tax debt Mrs X owed. We found some fault but this did not cause any injustice. The enforcement agents’ fees have since been removed and this provides the outcome Mr & Mrs X wanted.
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Blackburn with Darwen Council (20 006 970)
Statement Closed after initial enquiries Council tax 11-Dec-2020
Summary: Mr X complained about the Council charging him full council tax for a property which he says was tenanted by others in the past and where he is living on universal credit at present. We should not exercise discretion to investigate this complaint. This is because it was reasonable for Mr X to challenge council tax liability by appealing to the Valuation Tribunal which is the proper authority to determine liability.
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Scarborough Borough Council (20 007 209)
Statement Closed after initial enquiries Council tax 10-Dec-2020
Summary: We will not investigate Mrs X’s complaint about a council tax bill for her holiday home. This is because there is not enough evidence of fault by the Council. If Mrs X wants to dispute her liability for council tax, she can appeal to the Valuation Tribunal.
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Birmingham City Council (20 007 571)
Statement Closed after initial enquiries Council tax 10-Dec-2020
Summary: We will not investigate this complaint about council tax arrears because there is insufficient evidence of fault by the Council.
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London Borough of Lewisham (20 006 460)
Statement Closed after initial enquiries Council tax 09-Dec-2020
Summary: We will not investigate this complaint about the council tax payable on an empty property. The complainant has rights of appeal about his liability. We have exercised discretion not to investigate other aspects of the complaint.
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Isle of Wight Council (19 019 489)
Statement Not upheld Council tax 09-Dec-2020
Summary: Mr X complains the Council wrongly took enforcement action against him for unpaid council tax. He also complains the Council wrongly sent enforcement correspondence to his old address. Mr X says he had to pay unnecessary costs and spent time and trouble dealing with the Council’s enforcement action. We find no fault in the Council’s actions regarding this matter.
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London Borough of Ealing (19 020 994)
Statement Upheld Council tax 08-Dec-2020
Summary: Miss X complains the Council wrongly holds her liable for council tax for the period March 2015 to October 2019 in relation to a property she owned but did not live in. She also complains the Council has failed to communicate with her or respond to her complaints and has wrongly taken enforcement action against her. The Council’s failure to respond to Miss X’s complaint in line with its complaint process and notify of her appeal rights amounts to fault. The Council’s offer to complete the complaints process and provide Miss X with her appeal rights is an appropriate response.
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Hastings Borough Council (20 006 729)
Statement Closed after initial enquiries Council tax 08-Dec-2020
Summary: Mr X complains about the Council’s decision on his council tax liability. The Ombudsman will not investigate the complaint because it would be reasonable to expect Mr X to appeal to the Valuation Tribunal.
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South Cambridgeshire District Council (20 007 109)
Statement Closed after initial enquiries Council tax 08-Dec-2020
Summary: We will not investigate Mr B’s complaint that the Council is charging him council tax for short term holiday letting properties rather than business rates. This is because we cannot achieve the outcome he wants by investigating his complaint.