Dover District Council (20 007 627)

Statement Closed after initial enquiries Council tax 18-Dec-2020

Summary: We will not investigate Mrs X’s complaint that the Council wrongly issues building completion notices in relation to council tax liability. Mrs X does not have a personal injustice. A person affected can appeal a completion notice to the Valuation Tribunal.

Worcester City Council (20 007 550)

Statement Closed after initial enquiries Council tax 17-Dec-2020

Summary: We will not investigate this complaint about the charging of council tax. This is because Mrs Y has a right to appeal the charge to the Valuation Tribunal Service who are better placed to consider the issue.

London Borough of Harrow (19 019 756)

Statement Upheld Council tax 16-Dec-2020

Summary: There was no fault in the addition of court costs to the complainant’s Council Tax arrears; nor did the Council fail to take account of her vulnerability. There was no fault in the Council automatically switching the complainant to electronic Council Tax bills, although it should have processed her request to resume paper billing. But this fault did not cause an injustice. We have therefore completed our investigation.

Newark & Sherwood District Council (20 005 831)

Statement Closed after initial enquiries Council tax 16-Dec-2020

Summary: We will not investigate Mrs B’s complaint about a council tax refund. This is because there is insufficient evidence of fault by the Council to justify pursuing the complaint further.

Reigate & Banstead Borough Council (20 006 995)

Statement Closed after initial enquiries Council tax 16-Dec-2020

Summary: We will not investigate Ms X’s complaint that the Council failed to deal properly with her requests for an appeal against its housing benefit and council tax support decisions from 2018. Ms X has appealed to the relevant tribunals against the Council’s recent decisions. She may return to this office once she has a decision on her appeals and we will consider whether to investigate the earlier period.

Bristol City Council (20 008 007)

Statement Closed after initial enquiries Council tax 15-Dec-2020

Summary: Mr X complains the Council refuses to extend his council tax exemption period. We will not investigate this complaint because he can appeal to a Valuation Tribunal.

Calderdale Metropolitan Borough Council (20 007 561)

Statement Closed after initial enquiries Council tax 15-Dec-2020

Summary: We will not investigate this complaint about the complainant’s application for a council tax discount. This is because the Council has provided a fair response and there is not enough remaining injustice.

London Borough of Newham (19 018 747)

Statement Upheld Council tax 14-Dec-2020

Summary: Mr X complained the Council was wrong to make him liable for council tax while a hearing was ongoing about succession of his tenancy. We found the Council failed to deal with appeal correspondence properly in 2018 and 2019. The Council should make a payment and agree to pass on a late appeal now if Mr X wishes.

Luton Borough Council (20 003 504)

Statement Upheld Council tax 14-Dec-2020

Summary: We will not investigate this complaint about errors the Council made in relation to a reference number. This is because the Council has provided a fair response and there is not enough remaining injustice to require an investigation.

Royal Borough of Kingston upon Thames (20 008 326)

Statement Closed after initial enquiries Council tax 14-Dec-2020

Summary: We will not investigate this complaint about the Council’s decision not to pay interest on a council tax refund. This is because there is insufficient evidence of fault by the Council.