Rochford District Council (20 010 741)

Statement Upheld Council tax 15-Mar-2021

Summary: Mr X complains that the Council made errors to his council tax account. We will not investigate this complaint because the matter has been remedied by the Council.

London Borough of Harrow (20 011 110)

Statement Upheld Council tax 15-Mar-2021

Summary: Ms X complains about the Council’s enforcement of a council tax debt. We will not investigate this complaint because the matter has been remedied.

Wakefield City Council (20 011 632)

Statement Closed after initial enquiries Council tax 15-Mar-2021

Summary: We will not investigate this complaint that the Council is billing the complainant for council tax on an unhabitable property. This is because there is insufficient evidence of fault by the Council.

London Borough of Lambeth (19 018 861)

Statement Upheld Council tax 11-Mar-2021

Summary: The Council took over a year to reinstate Ms X’s council tax reduction and then mismanaged paying her the financial remedy it offered her for this fault. The Council has agreed to apologise, pay
Ms X £750, and take action to improve its service.

Liverpool City Council (20 006 507)

Statement Upheld Council tax 03-Mar-2021

Summary: Mr X complained the Council delayed correcting his council tax liability after his tenants left and he was put to time and trouble. We found fault by the Council. It offered a suitable remedy.

London Borough of Tower Hamlets (20 009 879)

Statement Closed after initial enquiries Council tax 03-Mar-2021

Summary: On the evidence currently available, we will not investigate this complaint about the Council pursuing Miss X for unpaid council tax. This is because the complaint is late. We will not exercise discretion to investigate because Miss X could have complained sooner. There is also insufficient evidence of fault by the Council.

Wokingham Borough Council (20 011 617)

Statement Closed after initial enquiries Council tax 03-Mar-2021

Summary: Mr X complains about the dates the Council held him liable for council tax on a property he let. We will not investigate this complaint because there is a right of appeal to a Valuation Tribunal.

Thurrock Council (19 018 127)

Statement Upheld Council tax 01-Mar-2021

Summary: We found the Council at fault as it failed to fulfil its offer to remove enforcement costs and fees from Mr X’s council tax debt. This put Mr X to the avoidable expense of paying costs and fees the Council had agreed to cancel. While the Council had already refunded the costs and fees, it agreed to apologise to Mr X for its earlier oversight.

Wakefield City Council (20 010 911)

Statement Closed after initial enquiries Council tax 01-Mar-2021

Summary: We will not investigate this complaint that about the council tax empty property premium. This is because the complainant can appeal to the Valuation Tribunal and because there is insufficient evidence of injustice.

Waverley Borough Council (20 002 788)

Statement Upheld Council tax 26-Feb-2021

Summary: There was fault in the way the Council handled a council tax account when Mr X and his partner separated. This was fault. The Council has agreed to apologise and refund a credit on his council tax wrongly allocated to his partner. It has also made service improvements. The complaint is upheld.