Archive has 118 results
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Canterbury City Council (19 020 858)
Statement Closed after initial enquiries Housing benefit and council tax benefit 27-Apr-2020
Summary: Ms X complains that the Council initially told her she had been underpaid housing benefit but then changed its decision to say there was no underpayment. The Ombudsman will not investigate this complaint because any dispute about entitlement to housing benefit can be appealed to a tribunal.
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Sheffield City Council (19 020 338)
Statement Closed after initial enquiries Housing benefit and council tax benefit 20-Apr-2020
Summary: The Ombudsman will not investigate Ms Z’s complaint about the way the Council handled the evidence she supplied in support of her appeal against a housing benefit overpayment charge. This is because there is no evidence of fault to warrant an investigation and if the Council had not resolved the matter it would have been reasonable for Ms A to appeal to the relevant tribunal.
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Statement Upheld Housing benefit and council tax benefit 14-Apr-2020
Summary: The Ombudsman will not investigate this complaint about a Discretionary Housing Payment because the Council has already provided a satisfactory response.
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Salford City Council (19 019 141)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Apr-2020
Summary: Mr X, a landlord, complains that the Council failed to pay his tenant’s housing benefit. The Ombudsman will not investigate this complaint because there is no evidence of fault by the Council.
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London Borough of Brent (19 000 664)
Statement Closed after initial enquiries Housing benefit and council tax benefit 07-Apr-2020
Summary: Mr X complained about the Council recovering an overpayment from him which was generated in 2014. he says its application of a direct earnings attachment is illegal and has caused him hardship. The Ombudsman should not exercise his discretion to investigate this complaint. This is because the complaint concerns a matter which complainant was aware of more than 12 months before he complained to us. It was reasonable for him to appeal against the decision in 2014 to the independent benefits tribunal.
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London Borough of Haringey (19 020 097)
Statement Closed after initial enquiries Housing benefit and council tax benefit 06-Apr-2020
Summary: The Ombudsman will not investigate Mr Z’s complaint about the Council stopping his benefits in 2017. This is because the complaint is late, and it would have been reasonable for him to have appealed to the Valuation tribunal and the Social Entitlement chamber against the Council’s decisions.
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London Borough of Barking & Dagenham (19 019 090)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Apr-2020
Summary: The Ombudsman will not investigate this complaint about a housing benefit overpayment which the complainant thought had been written off. This is because there is insufficient evidence of fault by the Council.
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Statement Not upheld Housing benefit and council tax benefit 01-Apr-2020
Summary: Ms X complains about the Council’s handling of her housing benefit overpayment recovery. She also complains about the Council’s handling of her homelessness application. The Ombudsman finds no fault with the Council’s actions.
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Sandwell Metropolitan Borough Council (19 019 570)
Statement Closed after initial enquiries Housing benefit and council tax benefit 01-Apr-2020
Summary: The Ombudsman will not investigate Mr B’s complaint that the Council failed to pay housing benefit for the initial period of his tenancy and to make a discretionary housing payment. This is because there is insufficient evidence of fault by the Council and we cannot achieve what Mr B wants by investigating his complaint.