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Council tax support archive 2020-2021


Archive has 32 results

  • Sandwell Metropolitan Borough Council (20 011 844)

    Statement Closed after initial enquiries Council tax support 22-Mar-2021

    Summary: We will not investigate this complaint that the Council did not process a benefit claim made in 2019. This is because there is insufficient evidence of fault and injustice. In addition, the complainant could have used his appeal rights.

  • London Borough of Lewisham (20 011 619)

    Statement Closed after initial enquiries Council tax support 22-Mar-2021

    Summary: We will not investigate this complaint about the Council not providing clear explanations of changes in the complainant's council tax liability. It is unlikely we would find evidence of fault causing the complainant significant injustice.

  • Cheshire West & Chester Council (19 016 964)

    Statement Not upheld Council tax support 17-Mar-2021

    Summary: The Ombudsman found no fault on Mr T's complaint about the way the Council dealt with his Council Tax account. The Council reassessed his council tax reduction within a month of receiving details of his Universal Credit claim. It reassessed it monthly as his Universal Credit claim changed monthly. There was no evidence of an £800 overcharge. Parts of Mr T's complaint are outside the Ombudsman's jurisdiction.

  • Herefordshire Council (20 012 167)

    Statement Closed after initial enquiries Council tax support 15-Mar-2021

    Summary: Mr X complains that the Council failed to provide him with accurate information about his council tax account. We will not investigate this complaint because there is insufficient injustice to warrant investigation.

  • Royal Borough of Kingston upon Thames (20 010 846)

    Statement Closed after initial enquiries Council tax support 24-Feb-2021

    Summary: We will not investigate this complaint about council tax arrears and council tax reduction. This is because part of the complaint is late and because the complainant could have used his appeal rights.

  • Basildon Borough Council (20 010 502)

    Statement Closed after initial enquiries Council tax support 22-Feb-2021

    Summary: Ms X complains that the Council revised her entitlement to council tax support and increased her council tax bill as a result. We will not investigate this complaint because this is a matter for the Valuation Tribunal.

  • Manchester City Council (20 007 033)

    Statement Closed after initial enquiries Council tax support 17-Feb-2021

    Summary: It is too late for us to investigate issues relating to the complainant's council tax support which arose in 2018. The Information Commissioner's Office is best placed to deal with Freedom of Information and data protection issues.

  • Bristol City Council (20 005 064)

    Statement Closed after initial enquiries Council tax support 15-Feb-2021

    Summary: We will not investigate this complaint about the council tax and council tax reduction. This is because the complainant could have used her appeal rights.

  • Wokingham Borough Council (20 009 440)

    Statement Closed after initial enquiries Council tax support 05-Feb-2021

    Summary: We will not exercise discretion to investigate this complaint about council tax reduction. This is because it is reasonable to expect Mr Y to appeal to the Valuation Tribunal.

  • Manchester City Council (20 009 020)

    Statement Upheld Council tax support 01-Feb-2021

    Summary: We cannot investigate part of this housing benefit complaint because the complainant appealed to the tribunal. We will not investigate another part of the complaint because the Council has offered a fair remedy.