Teignbridge District Council (20 005 832)

Statement Closed after initial enquiries Covid-19 24-Feb-2021

Summary: We shall not investigate this complaint about the Council refusing Mr X a business grant. An investigation would be unlikely to reach a clear enough view about the alleged fault.

Burnley Borough Council (20 003 181)

Statement Not upheld Covid-19 18-Feb-2021

Summary: Mr X complained the Council refused to award a small business grant, which caused financial hardship. The Council was not at fault.

City of Bradford Metropolitan District Council (20 010 147)

Statement Closed after initial enquiries Covid-19 17-Feb-2021

Summary: We will not investigate Ms X’s complaint about the Council’s decision to refuse her application for a Test and Trace Support Payment. This is because it is unlikely we would find fault in the way the Council reached its decision.

Great Yarmouth Borough Council (20 003 287)

Statement Not upheld Covid-19 15-Feb-2021

Summary: Ms E complains the Council did not award her a small business grant under a scheme to support businesses impacted by COVID-19. We do not find fault in the Council’s decision to refuse a grant nor the advice it gave to Ms E in reply to her enquiries about potential eligibility.

Bury Metropolitan Borough Council (20 000 927)

Statement Upheld Covid-19 15-Feb-2021

Summary: Mrs X complained about a lack of financial support from the Council during the COVID-19 pandemic. The Council was at fault for not addressing her complaint about the discretionary grant paid. It should apologise and review its complaints process.

London Borough of Lambeth (20 004 233)

Statement Upheld Covid-19 15-Feb-2021

Summary: Mr X complained the Council refused to assist his business, which suffered financial hardship as a result of the COVID-19 pandemic. The Council was at fault for giving incorrect advice about its discretionary grant scheme and for failing to respond to an enquiry about the business rates hardship fund. It should apologise. It was not at fault for refusing a small business grant or rates relief.

Eastbourne Borough Council (20 008 967)

Statement Closed after initial enquiries Covid-19 11-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award a business grant available due to COVID-19. This is because there is not enough evidence of fault by the Council.

Newcastle upon Tyne City Council (20 009 848)

Statement Closed after initial enquiries Covid-19 11-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council refusing to award a business grant available due to COVID-19. This is because there is not enough evidence of fault by the Council.

New Forest District Council (20 004 707)

Statement Not upheld Covid-19 10-Feb-2021

Summary: Mr X complains about the Council’s decision to refuse a Small Business Grant, causing financial difficulties to his business. We find no fault in the Council’s decision making process.

Rochdale Metropolitan Borough Council (20 007 030)

Statement Closed after initial enquiries Covid-19 09-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a Government grant for businesses affected by the COVID-19 pandemic. This is because there is no evidence of fault in the way the Council reached its decision.