Archive has 95 results
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Statement Upheld Covid-19 11-Mar-2021
Summary: Mr X complains about the Council’s refusal to award a grant to his business and its poor communication, causing financial and personal stress. We find fault in the Council’s decision making and complaint handling. We recommend the Council apologises to Mr X, pays an amount for uncertainty, time and trouble and acts to prevent recurrence.
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City of York Council (20 010 909)
Statement Closed after initial enquiries Covid-19 10-Mar-2021
Summary: We shall not investigate this complaint about the Council refusing to increase a business grant. It is unlikely investigation would find any fault by the Council but for which the Council would have increased the grant.
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Pendle Borough Council (20 005 151)
Statement Not upheld Covid-19 09-Mar-2021
Summary: Mr H complains the Council refused his business a discretionary grant under a scheme to support businesses impacted by COVID-19. We do not uphold the complaint as we find no fault in the Council’s decision.
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Sunderland City Council (20 010 963)
Statement Closed after initial enquiries Covid-19 09-Mar-2021
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to award a test and trace payment available during COVID-19. This is because the Council’s decision has not caused Mrs X significant personal injustice.
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City of Bradford Metropolitan District Council (20 010 411)
Statement Closed after initial enquiries Covid-19 05-Mar-2021
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his small business grant application. This is because there is no evidence of fault by the Council.
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Plymouth City Council (20 011 137)
Statement Closed after initial enquiries Covid-19 04-Mar-2021
Summary: The Ombudsman cannot investigate Mr X’s complaint about council tax charges during COVID-19. This is because we cannot investigate complaints which affect all or most of the people in a council’s area.
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Bristol City Council (20 004 449)
Statement Upheld Covid-19 03-Mar-2021
Summary: Mr X complains about the Council’s handling of grant schemes and his complaints, resulting in loss of trust and financial difficulties. We find fault by the Council and recommend it provides Mr X an apology, payment for distress and payment for time and trouble.
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London Borough of Islington (20 003 330)
Statement Closed after initial enquiries Covid-19 02-Mar-2021
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a retail, hospitality and leisure grant. This is because there is no evidence of fault affecting its decision. The Council has offered Mr X £125 for failures in its handling of the application and delay in dealing with his complaint and this provides a suitable remedy for his injustice from these issues.
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Rushcliffe Borough Council (20 010 998)
Statement Closed after initial enquiries Covid-19 02-Mar-2021
Summary: We will not investigate Mr X’s complaint that the Council refused to award him a government business grant. This is because there is not enough evidence of fault by the Council causing Mr X injustice.
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Reigate & Banstead Borough Council (20 005 529)
Statement Upheld Covid-19 24-Feb-2021
Summary: Mr X complains the Council wrongly refused his business a discretionary grant, causing financial risk and distress. We find fault by the Council. Though this did not affect the Council’s decision on Mr X’s grant we recommend the Council take action to prevent recurrence.