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COVID-19 archive 2020-2021


Archive has 96 results

  • Cotswold District Council (20 010 279)

    Statement Closed after initial enquiries COVID-19 29-Mar-2021

    Summary: We will not investigate Mr X complaint about the Council's decision to refuse his application for a grant for small businesses affected by COVID-19. This is because there is no evidence of fault in the way the Council made its decision.

  • Craven District Council (20 001 522)

    Report Upheld COVID-19 25-Mar-2021

    Summary: Mr C and Mr D complained about a discretionary grant scheme, set up by the Government and administered by local authorities to support businesses impacted by COVID-19. They say the Council did not award either of their businesses enough money to help cope with the loss of income they suffered because of the pandemic.

  • Craven District Council (20 001 603)

    Report Upheld COVID-19 25-Mar-2021

    Summary: Mr C and Mr D complained about a discretionary grant scheme, set up by the Government and administered by local authorities to support businesses impacted by COVID-19. They say the Council did not award either of their businesses enough money to help cope with the loss of income they suffered because of the pandemic.

  • Derby City Council (20 012 061)

    Statement Closed after initial enquiries COVID-19 24-Mar-2021

    Summary: We will not investigate Mr X complaint about the Council's decision to refuse his application for a grant for small businesses affected by COVID-19. This is because there is no evidence of fault in the way the Council made its decision.

  • Kirklees Metropolitan Borough Council (20 007 262)

    Statement Not upheld COVID-19 24-Mar-2021

    Summary: Mr X complained about the Council's refusal of a COVID-19 small business grant. The Council was not at fault.

  • Royal Borough of Windsor and Maidenhead Council (20 004 146)

    Statement Upheld COVID-19 22-Mar-2021

    Summary: Ms E complains about the Council's refusal of a grant to support her business, which suffered a loss of trade because of the impact of COVID-19. We uphold the complaint finding fault in the Council's consideration of Ms E's application for a discretionary grant. This caused Ms E distress and we recommend the Council reconsider its decision taking account of our findings.

  • Sandwell Metropolitan Borough Council (20 005 306)

    Statement Closed after initial enquiries COVID-19 18-Mar-2021

    Summary: We will not investigate Mrs X's complaint about the Council's decision to refuse her application for a Government grant for businesses affected by COVID-19. This is because there is no evidence of fault in the way the Council reached its decision.

  • Teignbridge District Council (20 011 829)

    Statement Closed after initial enquiries COVID-19 16-Mar-2021

    Summary: We will not investigate Mr X and Mr Y's complaint about the Council's decision to refuse their application for a grant for small businesses affected by COVID-19. This is because there is no evidence of fault in the way the Council made its decision.

  • London Borough of Hillingdon (20 011 653)

    Statement Closed after initial enquiries COVID-19 15-Mar-2021

    Summary: The Ombudsman will not investigate Mr X's complaint about a lack of support for his business during the COVID-19 pandemic. This is because there is not enough evidence of fault by the Council.

  • Torbay Council (20 006 184)

    Statement Upheld COVID-19 11-Mar-2021

    Summary: Mr X complains about the Council's refusal to award a grant to his business and its poor communication, causing financial and personal stress. We find fault in the Council's decision making and complaint handling. We recommend the Council apologises to Mr X, pays an amount for uncertainty, time and trouble and acts to prevent recurrence.