Lincolnshire East Clinical Commissioning Group (20 000 835b)

Statement Closed after initial enquiries Assessment and funding 25-Jan-2021

Summary: We have partially upheld Mr S’s complaint about his father’s discharge from hospital to a residential care home. The Council and Trust have already apologised to Mr S and we consider this a suitable remedy for distress caused to Mr S. The Council says it has already improved its way of working following Mr S’s complaint. We have asked for evidence of these improvements and recommended further service improvements. The Council and Trust accept our recommendations, so we have completed our investigation.

NHS Surrey Heartlands Clinical Commissioning Group (19 005 431c)

Statement Not upheld Assessment and funding 14-Dec-2020

Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X’s discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.

Wirral Clinical Commissioning Group (20 005 187b)

Statement Closed after initial enquiries Assessment and funding 09-Dec-2020

Summary: The Ombudsmen will not investigate Ms X’s complaints. Most of her complaints about Cheshire & Wirral Partnership NHS Foundation Trust and Wirral Clinical Commissioning Group are out of time. The Ombudsmen are also unlikely to find fault with her other complaints about Wirral Metropolitan Borough Council and her son’s residential placement.

Telford & Wrekin Clinical Commissioning Group (18 018 951b)

Statement Upheld Assessment and funding 18-Aug-2020

Summary: Mrs Z complains about her late father’s care and assessments in hospital, discharge from hospital and communication by the organisations involved. We have found fault relating to documentation, communication and complaint handling. We have not upheld the rest of the complaint. The Council has offered a financial remedy for Mrs Z which we consider is fair. We have recommended apologies for Mrs Z and service improvements. The organisations concerned accept our recommendations. We have therefore completed our investigation.

NHS East Sussex Clinical Commissioning Group (19 014 173b)

Statement Upheld Assessment and funding 30-Jul-2020

Summary: The Ombudsmen find a CCG did not do enough to pursue alternative ways of arranging Continuing Healthcare outside of directly commissioning it. As a result Ms A had to provide a significant amount of care for her mother which, in turn, caused avoidable stress and discomfort. The Ombudsmen also find a Council did not handle the removal of a source of support to Ms A as sensitively as it should. The Ombudsmen has recommended apologies and a financial payment to address these injustices.

Thanet Clinical Commissioning Group (20 000 076a)

Statement Closed after initial enquiries Assessment and funding 11-Jun-2020

Summary: The Ombudsman will not investigate Mr X’s complaint. This is because the Parliamentary and Health Service Ombudsman is better placed to consider his complaint.

NHS England - South West Area Team (20 000 076b)

Statement Closed after initial enquiries Assessment and funding 11-Jun-2020

Summary: The Ombudsman will not investigate Mr X’s complaint. This is because the Parliamentary and Health Service Ombudsman is better placed to consider his complaint.