Archive has 13 results
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Shrewsbury and Telford Hospitals NHS Trust (18 018 951a)
Statement Upheld Hospital acute services 18-Aug-2020
Summary: Mrs Z complains about her late father’s care and assessments in hospital, discharge from hospital and communication by the organisations involved. We have found fault relating to documentation, communication and complaint handling. We have not upheld the rest of the complaint. The Council has offered a financial remedy for Mrs Z which we consider is fair. We have recommended apologies for Mrs Z and service improvements. The organisations concerned accept our recommendations. We have therefore completed our investigation.
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Barts Health NHS Trust (17 012 634b)
Statement Closed after initial enquiries Hospital acute services 11-Aug-2020
Summary: Miss X complained about the actions of London Borough of Tower Hamlets (the Council’s) adult social care and substance misuse services and East London NHS Foundation Trust (the Trust’s) mental health and autism diagnosis services. The Ombudsmen have upheld some of Miss X’s complaints against both the Council and the Trust. The Council and the Trust have accepted our recommendations for apologies, financial remedies and service improvements. We have therefore completed our investigation.
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East Suffolk & North Essex NHS Foundation Trust (18 014 942a)
Statement Upheld Hospital acute services 23-Jul-2020
Summary: Mr F complained about what happened when his mother, Mrs G, was discharged from hospital. The Ombudsmen find fault with the way the Council and Trust communicated with Mr F and each other about discharge plans, including a continuing healthcare checklist for Mrs G. The Ombudsmen also find fault with the way the Trust handled Mr F’s complaint. The Trust and Council have agreed to take action to remedy the injustice caused.
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East Sussex Healthcare NHS Trust (20 000 060a)
Statement Closed after initial enquiries Hospital acute services 22-Jun-2020
Summary: Mrs T complains about a failure to assess her late mother’s social care needs before she left hospital. The Ombudsman will not investigate this complaint as it is unlikely to find fault by the Council.