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General Practice archive 2020-2021


Archive has 6 results

  • Old School Surgery (20 001 063)

    Statement Not upheld General Practice 29-Mar-2021

    Summary: We consider East Sussex County Council, Change Grow Live, Sussex Partnership NHS Foundation Trust and Old School Surgery missed the opportunity to meet and discuss Ms E's worsening alcohol misuse and mental health before she died. That has caused Ms E's family uncertainty. They will not know if a joint meeting would have changed the outcome. The organisations should apologise for that fault.

  • Abbey Medical Centre (19 018 460)

    Statement Not upheld General Practice 23-Mar-2021

    Summary: Dr A has complained in relation to the care of her mother at a Care Home and the delay in a fast-track application for Continuing Healthcare funding. We do not find fault with the care provided or the delay in the application that caused Dr A the injustice has claimed.

  • The Selsdon Park Medical Practice (20 004 819)

    Statement Closed after initial enquiries General Practice 26-Jan-2021

    Summary: Ms A has complained about a care home and GP regarding their response to a fall her mother suffered in March 2020. The care home has already apologised for its delay in communicating with the family and there is nothing more we could achieve. We will not investigate this case as we are unlikely to find any further fault or add to the previous investigation by the care provider.

  • Local Care Direct (18 013 815)

    Statement Upheld General Practice 10-Sep-2020

    Summary: Mrs X complains about the care her brother, Mr Z, received at the end of his life. The Ombudsmen have found faults in the care provided by Mr Z's care home and an out of hours GP service. We have found no fault in the actions of Mr Z's GP practice. The care home and out of hours GP service accept our recommendations. We have therefore completed our investigation.

  • Grange Park Surgery (18 013 815)

    Statement Not upheld General Practice 10-Sep-2020

    Summary: Mrs X complains about the care her brother, Mr Z, received at the end of his life. The Ombudsmen have found faults in the care provided by Mr Z's care home and an out of hours GP service. We have found no fault in the actions of Mr Z's GP practice. The care home and out of hours GP service accept our recommendations. We have therefore completed our investigation.

  • Knightsbridge Medical Centre (18 006 669)

    Statement Upheld General Practice 24-Aug-2020

    Summary: Mrs V complains about the care of her late husband by a care home and a GP Practice in the last months of his life. We have upheld some of Mrs V's complaints about the Home's care of Mr V and its complaint handling. We have also upheld some of Mrs V's complaints about the GP Practice's handling of end of life medication and complaint handling. Bupa, the Council and the GP Practice accept our recommendations. We have therefore completed our investigation.