Leeds City Council (20 007 778)

Statement Closed after initial enquiries Covid-19 19-Jan-2021

Summary: We will not investigate Ms Y’s complaint, made on behalf of Mr X, about visiting arrangements in a care home during the COVID-19 pandemic. This is because there is not enough evidence of fault causing significant personal injustice. It is also unlikely we could add anything to the response Mr X has already received, and we will not investigate concerns about complaint handling as a standalone issue.

BCT Care Services Ltd (20 001 932)

Statement Not upheld Covid-19 19-Nov-2020

Summary: Mrs X complains BCT Care Services Ltd continued to charge her sister for support accessing the community, despite not being able to take her out of her care home because of COVID-19, and suggested Mrs X persuade the care home to let it do so. There is not enough evidence to say the care provider’s actions caused injustice which warrants a remedy.

Victoria Nursing Group Limited (20 003 149)

Statement Closed after initial enquiries Covid-19 14-Oct-2020

Summary: Mrs X complained about the Care Provider placing restrictions on visiting her mother at the end of her life, due to the Covid-19 pandemic. We will not investigate this complaint because it is unlikely we would find fault in the Care Provider’s actions.

London Borough of Tower Hamlets (20 001 620)

Statement Not upheld Covid-19 12-Oct-2020

Summary: We have stopped investigating Ms X’s complaint about her late mother’s care in a care home. Since she complained to us, the Council has started a safeguarding investigation into the same issue and so it is appropriate for safeguarding to finish before we investigate.

East Sussex County Council (20 001 835)

Statement Closed after initial enquiries Covid-19 03-Sep-2020

Summary: Mr X complained the Council stopped its food parcel delivery service, introduced as a response to Covid-19, despite him having an ongoing need to continuing shielding. We will not investigate this complaint. This is because it is unlikely we would find the Council at fault.

Folkestone & Hythe District Council (20 000 823)

Statement Closed after initial enquiries Covid-19 06-Jul-2020

Summary: Mrs X complains about a musician playing live music outside a local care home during lockdown. She is unhappy with the Council’s investigation into this. The Ombudsman will not investigate Mrs X’s complaint because she has not sustained a personal injustice and she does not have consent from the care home residents to complain on their behalf.