Archive has 81 results
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London Borough of Islington (19 017 621)
Statement Upheld Transport 15-Jan-2021
Summary: Mr D complained the Council failed to properly consider his application for a blue badge under the Department of Transport’s hidden disabilities eligibility criteria guidance. He said the Council did not consider his medical conditions in line with the guidance and as a result he is left without a blue badge. He also complained that the Council did not offer him the right to have its decision on his application reviewed in line with the guidance. We found fault in the way the Council reviewed Mr D’s application for a blue badge. The Council has since issued Mr D with a blue badge and improved so we did not make recommendations.
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Bracknell Forest Council (19 020 958)
Statement Not upheld Transport 13-Jan-2021
Summary: The complainants say the Council failed to properly consider an application for a blue badge under the ‘hidden disability’ criteria. The Council says it followed government guidance and took into consideration the view of a suitably qualified healthcare professional. We find the Council acted without fault.
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Cambridgeshire County Council (20 003 656)
Statement Not upheld Transport 07-Jan-2021
Summary: Mr B complained about the way in which the Council considered his son’s (Mr C’s) disabilities when it refused his application for a blue badge. We found no fault in the way the Council made its decision.
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Southend-on-Sea City Council (20 004 156)
Statement Not upheld Transport 06-Jan-2021
Summary: Miss X complains the Council did not renew her Blue Badge. She says the Council’s decision caused her a great deal of inconvenience as she was not able to go food shopping as she normally would. The Council has now agreed to provide a Blue Badge until December 2021. We have discontinued our investigation on the understanding Miss X is satisfied with this outcome.
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Kent County Council (20 006 895)
Statement Upheld Transport 04-Jan-2021
Summary: The Ombudsman will not investigate this complaint about problems the complainant had renewing his Blue Badge. This is because the Council has provided a fair remedy.
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Bracknell Forest Council (19 018 220)
Statement Upheld Transport 18-Dec-2020
Summary: Mr X complains the Council failed to properly assess his application for a Blue Badge. He says the Council’s handling of his application caused him distress and inconvenience. The Ombudsman finds the Council at fault for the way it explained its decision to Mr X and for failing to have an appeals process. To remedy the injustice this caused Mr X, the Council has agreed to apologise and make Mr X a payment for the distress and uncertainty. It has also introduced service improvements, including a Blue Badge review process.
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London Borough of Newham (20 002 774)
Statement Upheld Transport 17-Dec-2020
Summary: Mrs Y complains about the Council’s failure to properly consider the impact of her hidden disabilities when assessing eligibility for a blue badge. We find fault in the Council’s assessment because it did not comply with the Department for Transport’s guidance. Since making her complaint, Mrs Y has received a blue badge so there is no requirement for the Council to arrange a re-assessment. However, the Council will apologise to Mrs Y for the time and trouble caused and arrange training for officers who make blue badge decisions.
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Warwickshire County Council (20 000 423)
Statement Not upheld Transport 08-Dec-2020
Summary: The Ombudsman does not find fault with the way the Council decided Mrs B’s Blue Badge application.
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London Borough of Harrow (20 005 996)
Statement Closed after initial enquiries Transport 08-Dec-2020
Summary: We will not investigate this complaint about an application for a Blue Badge and a Taxicard. This is because there is insufficient evidence of fault by the Council and because the complainant could submit a new application.
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Statement Upheld Transport 30-Nov-2020
Summary: The Council failed to properly consider Mrs X’s medical condition when assessing her application for a blue badge.