Kirklees Metropolitan Borough Council (19 009 470)

Statement Upheld Safeguarding 10-Jul-2020

Summary: Mr X complained about the actions of the Council when the care home his mother lived in raised a safeguarding alert. Mr X said this caused him distress and his mother’s health to deteriorate, eventually leading to her death. The Council carried out a satisfactory investigation which identified fault in its own actions and those of the care home. It made recommendations to prevent a recurrence of the issues complained about.

London Borough of Ealing (19 010 705)

Statement Upheld Safeguarding 10-Jul-2020

Summary: Mr X complained for his father, Mr Y, about the standard of care at the Grange Nursing Home (the Grange) and the Council’s decision to end one to one support. The Ombudsman did not find fault in the Council’s decision to stop one to one support or in the care provided by the Grange. There was some fault in the Council’s record keeping.

Newcastle upon Tyne City Council (18 014 931)

Statement Upheld Safeguarding 08-Jul-2020

Summary: Ms F complains about the Council’s actions in relation to a safeguarding investigation against her. The Ombudsman has found fault causing injustice. The Council has agreed to apologise and make a payment to Ms F.

City of Bradford Metropolitan District Council (19 002 157)

Statement Upheld Safeguarding 30-Jun-2020

Summary: We have upheld some of Ms X’s complaints about a council reducing her brother’s care. We found the council took too long to complete an assessment and was not open with the family when safeguarding issues were raised. This was fault which caused avoidable distress. To remedy the injustice, the council will apologise and make a symbolic payment as described in this statement.

Liverpool City Council (19 018 901)

Statement Closed after initial enquiries Safeguarding 24-Jun-2020

Summary: We will not investigate Ms X’s complaint the Council included incorrect information in her son’s Deprivation of Liberty Safeguards authorisation. This is because there is insufficient evidence of a significant personal injustice to Mr Y, and the Information Commissioner’s Office is best placed to consider complaints about data rectification.

Derbyshire County Council (19 021 081)

Statement Closed after initial enquiries Safeguarding 18-Jun-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s handling of Mr M’s finances. This is because the complaint is late and it is unlikely we would find fault with the Council.

Gloucestershire County Council (19 011 613)

Statement Not upheld Safeguarding 15-Jun-2020

Summary: Mr and Mrs B complained about the actions of the Council in respect of their friend Mrs D when she needed care and raised safeguarding concerns about her finances. We cannot find fault with the actions of the Council.

Surrey County Council (19 017 729)

Statement Closed after initial enquiries Safeguarding 12-Jun-2020

Summary: We will not investigate Ms X’s complaints the Council wilfully disregarded legal advice, shared the wrong version of our previous decision, made defamatory comments about her and failed to follow a court order. Part of the complaint is about matters we already considered in 2017 and, despite Ms X since finding out new information, reinvestigation is not warranted. Other parts of the complaint are about information shared in court, which we cannot consider, and issues that would best be dealt with in court as part of the ongoing proceedings.

Sunderland City Council (19 003 263)

Statement Closed after initial enquiries Safeguarding 08-Jun-2020

Summary: The Ombudsman cannot investigate Mrs B’s complaint about the Council’s lack of support and communication regarding her having regular contact with her grandson, Mr C. This is because matters are currently being considered by the Court of Protection who will decide on contact arrangements.

Lancashire County Council (19 020 859)

Statement Closed after initial enquiries Safeguarding 02-Jun-2020

Summary: Mrs B complains about a safeguarding alert raised by the Trust’s district nurses. She also says the Council’s safeguarding investigation was flawed. The Council and Trust have remedied any injustice to Mrs B. The Ombudsmen therefore will not investigate.