Solihull Metropolitan Borough Council (19 018 843)

Statement Upheld Residential care 26-Nov-2020

Summary: Mrs A believes her mother’s care in a care home should be fully funded under section 117 of the Mental Health Act. We found fault with the Council and the Clinical Commissioning Group due to a lack of assessment and planning of Mrs B’s s.117 aftercare. The CCG and Council have agreed to carry out work to remedy the matter.

Northamptonshire County Council (20 005 231)

Statement Closed after initial enquiries Residential care 26-Nov-2020

Summary: The Ombudsman will not investigate this complaint about the behaviour of two employees at a care home where the complainant’s mother lives. This is because it is unlikely that further investigation would lead to a different outcome or enable the Ombudsman to provide the outcome that the complainant wants.

Regal Care Trading Ltd (19 016 946)

Statement Upheld Residential care 24-Nov-2020

Summary: The Care Provider failed to administer medication and record interventions properly. This potentially had serious health implications for Mrs D. The Care Provider has agreed to make procedural changes and a payment to Mrs D for uncertainty caused by its actions.

The Order of St.Augustine of the Mercy of Jesus (20 005 107)

Statement Closed after initial enquiries Residential care 23-Nov-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about how the Care Home investigated her concerns about its care of her mother. This is because the complaint is late. In addition, Mrs X has instructed solicitors to start legal proceedings against the Care Home and it would be reasonable for her to continue with this.

Durham County Council (20 004 306)

Statement Closed after initial enquiries Residential care 23-Nov-2020

Summary: The Ombudsman will not investigate Mrs C’s late complaint about the care her mother, Mrs D received following discharge from hospital. This is because there is no good reason for him to disapply the law to investigate now and could not provide a different outcome to that Mrs C has already received.

Dryclough Manor Limited (19 018 739)

Statement Not upheld Residential care 19-Nov-2020

Summary: Ms C complains staff at Dryclough Manor refused to allow her father, Mr D, to attend an urgent scan. He was admitted to hospital two days later. The Ombudsman does not find fault as the evidence suggests Mr D chose not to go to the scan.

Avante Care and Support Limited (20 002 951)

Statement Closed after initial enquiries Residential care 18-Nov-2020

Summary: We will not investigate this complaint about the Care Provider incorrectly completing a funding checklist for Mr Y’s father. This is because we cannot achieve the outcome Mr Y is seeking.

Hertfordshire County Council (20 004 807)

Statement Closed after initial enquiries Residential care 18-Nov-2020

Summary: We will not investigate Miss X’s complaint the Council-funded Care Provider refused to provide her mother’s care records following her death. The records have now been provided to Miss X and our involvement would not now make a meaningful difference, as this was the outcome Miss X sought from complaining.

Derbyshire County Council (19 013 433)

Statement Not upheld Residential care 18-Nov-2020

Summary: Mrs Y complains on behalf of Mr X about the standard of care provided. Mrs Y has raised concerns about five separate matters and there is no evidence to suggest fault causing an injustice in relation to these issues.

Gloucestershire County Council (19 019 309)

Statement Upheld Residential care 18-Nov-2020

Summary: Mr X complained the Council should not have accepted his son into a care home as it was not able to meet his needs. We found the care home care was a suitable placement. However, there was fault as the Council failed to conduct a needs assessment to properly determine Y’s needs. We recommended an apology, and a review of the Council’s procedures.