Archive has 238 results
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Central Bedfordshire Council (19 019 059)
Statement Upheld Residential care 07-Sep-2020
Summary: Mrs X complains about the care her late father received when the Council placed him in the Knolls Care Centre for respite care. The care he received did not meet the required standard, causing him avoidable harm and distress to his family. The Council needs to apologise and pay financial redress.
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Minster Care Management Limited (20 001 268)
Statement Closed after initial enquiries Residential care 07-Sep-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the care provider’s handling of his request to access his deceased mother’s care records. This is because complaints about freedom of information are best considered by the Information Commissioner’s Office.
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Statement Closed after initial enquiries Residential care 04-Sep-2020
Summary: The Ombudsman will not investigate this complaint about the care and support provided to the complainant. This is because parts of the complaint are outside of the Ombudsman’s jurisdiction. It is unlikely the Ombudsman will find fault with the remaining issues complained about.
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Leeds City Council (19 001 798)
Statement Upheld Residential care 03-Sep-2020
Summary: Ms Q complains about the care her father received. The Ombudsmen have found no fault by the Council. While there was fault by the Trust and the Care Home, those organisations have taken appropriate steps to remedy the injustice Ms Q and Mr R suffered.
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Paisley Lodge Care Home (19 001 798a)
Statement Upheld Residential care 03-Sep-2020
Summary: Ms Q complains about the care her father received. The Ombudsmen have found no fault by the Council. While there was fault by the Trust and the Care Home, those organisations have taken appropriate steps to remedy the injustice Ms Q and Mr R suffered.
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Birmingham City Council (19 007 236)
Statement Upheld Residential care 03-Sep-2020
Summary: The Council failed to ensure proper care and treatment was provided for Mr X in the care home. The Council’s first investigation was inadequate. It subsequently investigated the complaint appropriately, upheld most of Mrs X’s complaints and took the right action in terms of addressing the faults with the care home. It now agrees to recognise with a consolatory payment the considerable distress caused to Mr and Mrs X as a result of the failings of the commissioned care provider.
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Hampshire County Council (19 011 214)
Statement Upheld Residential care 03-Sep-2020
Summary: I have not found fault in the Council’s involvement with Mr B’s move to a care home or its actions in finding a way to ensure that his return home was safe. There was fault in the Council’s failure to inform Mrs B that it had received an allegation that Mr B was mistreated at the care home and in the safeguarding investigation. The Council has already apologised to Mrs B for this fault and I recommend the Council pays £200 as a symbolic payment for the distress this caused to her.
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HC-One Oval Limited (20 002 183)
Statement Closed after initial enquiries Residential care 01-Sep-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about the actions of her late aunt’s, Mrs C’s, care provider. This is because the Ombudsman cannot provide a remedy for the injustice caused to Mrs C from the actions of her care provider as she has since died. It is unlikely any further investigation would make a different finding than that given by Mrs C’s care provider or of the kind Ms B wants.
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Purelake (Chase) Limited (19 013 218)
Statement Upheld Residential care 27-Aug-2020
Summary: Mr and Mrs X complain on the late Mr Y’s behalf that the Care Provider charged more than was due. It also applied for an urgent deprivation of liberties authorisation and referred Mr and Mrs X to the Office of the Public Guardian and the safeguarding team because they complained. They say the Care Provider did not respond to their complaint and this caused them much stress, time and trouble. The Ombudsman finds the Care Provider did not cause injustice.
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Rockley Dene Homes Ltd (19 005 854)
Statement Not upheld Residential care 26-Aug-2020
Summary: The Ombudsman has not investigated some of Mr B’s complaints as they relate to the NHS or do not relate to the care Mrs B received. The Home has already upheld Mr B’s complaint that there was sometimes a lack of supervision in the communal hall and has addressed the problem. Mr B also complained about an unfair upfront deposit and the Home has agreed to repay this. The Ombudsman has not found fault in the other complaints relating to the care Mrs B received and the frequency of the referrals the Home made to the NHS assessor.