Residential care archive 2020-2021

Archive has 1 results

  • Surrey County Council (19 020 697)

    Report Upheld Residential care 10-Feb-2021

    Summary: Mrs X complained about her late mother’s (Mrs Y’s) care on the day she died. Surrey County Council (the Council) arranged and funded Mrs Y’s care in Puttenham Hill Care Home (the Care Home). Mrs X complained the care home: delayed in calling emergency services; did not have appropriate staff; and did not protect Mrs Y’s dignity when she was dying, provide appropriate care or communicate with the family adequately. Mrs X says this caused her avoidable distress. She found her mother’s body unexpectedly, causing her significant shock at the time and alarm that such a situation could have occurred.

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