Salford City Council (19 020 649)

Statement Closed after initial enquiries Other 29-Apr-2020

Summary: The Ombudsman will not investigate Mrs B’s late complaint about the Council’s actions regarding her late mother, Mrs C. This is because Mrs C is sadly deceased so any injustice caused to her from the actions of the Council cannot be remedied. There is no good reason for the Ombudsman to exercise his discretion and investigate this late complaint now.

Bournemouth, Christchurch and Poole Council (19 020 664)

Statement Closed after initial enquiries Other 29-Apr-2020

Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s decision not to place new residents with her and remove residents from her care home. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.

North Tyneside Metropolitan Borough Council (19 019 965)

Statement Closed after initial enquiries Other 24-Apr-2020

Summary: The Ombudsman cannot consider Mr X’s complaint about the contents of the Council’s statement to the Court of Protection because it lies outside his jurisdiction. The law prevents the Ombudsman from investigating matters that have been considered in court proceedings.

Hampshire County Council (19 002 733)

Statement Closed after initial enquiries Other 23-Apr-2020

Summary: The Ombudsman will not investigate Mrs B’s complaint on behalf of her husband that the Council has not provided the information they are seeking about her husband’s only living relative. This is because it is reasonable to expect Mr and Mrs B to refer the matter to the Information Commissioner.

Cambridgeshire County Council (19 018 492)

Statement Closed after initial enquiries Other 20-Apr-2020

Summary: Mr B complains about the actions of the Council in connection with his incapacitated father for whom it acted under a deputyship. The Ombudsman will not investigate the complaint because the substantive issues fall outside our jurisdiction.

Suffolk County Council (19 021 080)

Statement Closed after initial enquiries Other 17-Apr-2020

Summary: The Ombudsman cannot investigate Mrs X’s complaint about noise from a neighbouring supported living facility. The Council, which places clients in the facility, is not conducting an administrative function for Mrs X, so there is no basis for the Ombudsman to investigate. The authority with enforcement powers to deal with Mrs X’s concerns about noise from the facility is a different council. Mrs X has complained to that council, which is the appropriate authority to deal with her complaint.

London Borough of Bexley (19 019 621)

Statement Closed after initial enquiries Other 09-Apr-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a conversation with a social worker, in 2015, regarding his father who was in hospital. The complaint is outside the Ombudsman’s jurisdiction because Mr X complains late on the 12 month rule.

Kirklees Metropolitan Borough Council (19 009 274)

Statement Not upheld Other 06-Apr-2020

Summary: There is no fault by the Council. It determined a blue badge application in order of expiry date and processed the badge quickly once it got the further information it needed. There is no evidence the Council said it would definitely signpost the complainants for benefits advice. The files show the Council considered the option of a referral for benefits advice but no commitment was made by the social worker.

London Borough of Haringey (19 018 215)

Statement Closed after initial enquiries Other 06-Apr-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s response to an allegation of theft at a Day Centre. This is because there is nothing that we could add to the response by the Council, and we cannot achieve the desired outcomes.

Northamptonshire County Council (19 010 782)

Statement Not upheld Other 02-Apr-2020

Summary: The Ombudsman has discontinued its investigation of Mr X’s complaint. Mr X’s complaint is about the conduct of individual social workers. Social Work England is the regulating body for social workers and is better placed to investigate Mr X’s complaint.