Staffordshire County Council (19 013 721)

Statement Upheld Other 29-Jun-2020

Summary: Mr X complains the Council and its care provider failed to deal properly with his daughter’s finances, resulting in her capital increasing to the extent she was no longer eligible for state benefits and having to use her savings to pay bills. The Council did not manage the daughter’s finance’s properly, resulting in her owing over £10,000. The Council needs to contribute towards repaying the debts.

London Borough of Ealing (19 011 661)

Statement Upheld Other 22-Jun-2020

Summary: Mr B complains the Council did not supported him to secure suitable accommodation. The Council was at fault for a delay in assessing medical information Mr B submitted with his housing application in November 2017. The Council’s delay caused uncertainty for Mr B. The Council had already remedied some of the injustice to Mr B and has agreed to take action to remedy the outstanding injustice.

Derbyshire County Council (19 016 552)

Statement Closed after initial enquiries Other 19-Jun-2020

Summary: The Ombudsman will not investigate Mr Q’s complaint about information the Council holds about him in his son’s social care records. The Information Commissioner is better placed to deal with the complaint.

Stockport Metropolitan Borough Council (19 020 591)

Statement Closed after initial enquiries Other 16-Jun-2020

Summary: Mrs B complains about extra charges she has to pay for her Council-rented accommodation. The Ombudsman will not investigate the complaint because there is no evidence of fault by the Council.

Liverpool City Council (19 009 898)

Statement Not upheld Other 15-Jun-2020

Summary: Mr X complains about the Council’s failure to make proper arrangements for his return home from hospital. The Ombudsman has not found fault. Mr X’s delayed discharge was due to the complex circumstances of his situation, rather than by Council fault and a refusal to fund the more expensive care option.

London Borough of Camden (19 020 805)

Statement Closed after initial enquiries Other 11-Jun-2020

Summary: The Ombudsman will not investigate this complaint that the Council will not allow the complainant access to its Learning Disability Service. This is because there is insufficient evidence of fault by the Council. In addition, the Ombudsman cannot question the clinical judgement of health professionals.

Royal Borough of Greenwich (19 003 894)

Statement Upheld Other 22-May-2020

Summary: Ms C complained about the way in which the Council has dealt with the payments Mr M needs to receive, to pay for the support provided by Ms C. The Ombudsman found fault with the unreasonable time it took the Council to set up these payments. The Council has agreed to apologise to Ms C and pay her a financial remedy for the distress she experienced.

Royal Borough of Greenwich (19 021 098)

Statement Closed after initial enquiries Other 07-May-2020

Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s actions regarding her respite care arrangements. This is because there is not enough evidence of fault, having caused a significant enough injustice to Ms B to warrant an Ombudsman investigation. The Council has amended its policy for the purpose of clarity. It is unlikely any further investigation by the Ombudsman could achieve a different outcome of the kind Ms B wants.

North Yorkshire County Council (19 019 003)

Statement Closed after initial enquiries Other 04-May-2020

Summary: The Ombudsman does not propose to investigate this complaint about the refund of a double payment. This is because further investigation could not add anything to the Council’s response or achieve her desired outcome.

London Borough of Enfield (19 021 215)

Statement Closed after initial enquiries Other 29-Apr-2020

Summary: Ms B complains about the Council’s decision not to challenge a relative’s will on behalf of her mother. The Ombudsman will not investigate the complaint because the Office of the Public Guardian is best placed to deal with the matter.