Isle of Wight Council (19 008 790)

Statement Upheld Other 28-Jul-2020

Summary: Mrs B complains about the Council’s role as a court appointed deputy for her late brother, Mr C. 2. She says that as a result of the Council’s failings she was denied the right to protect her brother, his interests and his assets. There was fault in the Council failing to identify Mrs B before applying for deputyship and the Council will apologise for that. There is no evidence of fault in the Council’s administration of Mr C’s affairs.

London Borough of Brent (20 001 043)

Statement Closed after initial enquiries Other 28-Jul-2020

Summary: Ms X complains on behalf of her deceased sister, Ms K, that the Council failed in its duty of care towards Ms K. The Ombudsman will not investigate the complaint because we do not accept Ms X to be a suitable representative for Ms K in this matter.

Leicester City Council (19 016 949)

Statement Closed after initial enquiries Other 27-Jul-2020

Summary: The Ombudsman will not investigate Ms X’s complaint that a Council officer pushed or elbowed her during a visit to assess her care needs. An allegation of assault is for the police. Investigation will not add to the information held or result in the outcome Ms X wants.

Routes Healthcare (North) Ltd (19 014 031)

Statement Not upheld Other 23-Jul-2020

Summary: Mrs X complains Routes Healthcare (North) Ltd, failed to meet her father’s care needs. There is not enough evidence to say its actions caused injustice to Mr Y.

Liverpool City Council (19 017 821)

Statement Closed after initial enquiries Other 13-Jul-2020

Summary: The Ombudsman will not investigate Ms K’s complaint the Council and the care provider it commissioned have not provided suitable care for her mother, Mrs L, in her supported living accommodation. This is because there is little prospect of us achieving a worthwhile outcome for Mrs L or her family as Mrs L’s needs have been reassessed on leaving hospital and there are new decisions about her living arrangements in which the Ombudsman could not intervene.

Birmingham City Council (19 012 791)

Statement Upheld Other 08-Jul-2020

Summary: Mr B complained the Council wrongly told his MP that he prevented a social worker from visiting his family. Mr B said being accused of this caused him distress. The Council accepted it gave Mr B’s MP inaccurate information and apologised during its complaint procedure. The Ombudsman found fault with the Council causing injustice. The Council has agreed to take action to remedy this injustice.

London Borough of Hillingdon (19 007 465)

Statement Not upheld Other 07-Jul-2020

Summary: Mr X complained the Council stopped his care package leaving him without care and support. There was no fault in the way the Council assessed Mr X’s care needs and decided he did not meet the criteria for formal care and support.

London Borough of Havering (19 020 402)

Statement Closed after initial enquiries Other 06-Jul-2020

Summary: Mr X complains the Council has not provided him with information concerning his brother. The Ombudsman will not investigate the complaint because it is unlikely we will find evidence of fault sufficient to warrant an investigation and Mr X cannot make complaints or act on behalf of his brother as he does not have the necessary authority to do so.

London Borough of Ealing (20 000 521)

Statement Closed after initial enquiries Other 02-Jul-2020

Summary: The Ombudsman will not investigate Mr C’s complaint about the Council’s response to a finding that it breached his confidentiality. This is because he has a court remedy for both the breach, and for his allegation of disability discrimination in the Council’s response.

Kent County Council (20 000 526)

Statement Closed after initial enquiries Other 30-Jun-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about the conduct of a Council social worker. Social Work England is the most appropriate body to consider such complaints. We cannot recommend disciplinary action against Council employees so we cannot achieve the outcome Miss X wants to achieve. The Information Commissioner’s Office is the most appropriate organisation for considering complaints about access to information.