Archive has 151 results
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Plymouth City Council (19 008 843)
Statement Not upheld Other 13-Aug-2020
Summary: Mrs X complains that the Council has failed to provide respite for her and her adult son, who has complex needs. She says this has caused stress and had an emotional and physical impact on her and her family. The Ombudsman does not find the Council at fault.
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London Borough of Hackney (20 001 626)
Statement Closed after initial enquiries Other 11-Aug-2020
Summary: The Ombudsman will not investigate Ms B’s complaint about the Council’s refusal to fund her stepmother’s, Mrs C’s, care home fees. This is because it is unlikely he would find enough evidence of fault to warrant an investigation.
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Stockport Metropolitan Borough Council (18 018 829)
Statement Upheld Other 06-Aug-2020
Summary: Ms X complained about the care and support provided to her adult son by Choice Support (the care provider), at the supported living accommodation jointly funded by the Council and a Clinical Commissioning Group. The care provider and Council were at fault. Care plans were insufficient, and Mr Y did not receive the community support he was assessed as needing. There were faults in the care provided to Mr Y and in the Council’s safeguarding process. The Council and care provider have agreed to apologise to Ms X and Mr Y and make a payment to acknowledge the distress and frustration caused by the faults. They have also agreed to review their procedures to prevent such faults recurring in future.
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Statement Upheld Other 06-Aug-2020
Summary: Ms X complained about the care and support provided to her adult son by Choice Support (the care provider), at the supported living accommodation jointly funded by the Council and a Clinical Commissioning Group. The care provider and Council were at fault. Care plans were insufficient, and Mr Y did not receive the community support he was assessed as needing. There were faults in the care provided to Mr Y and in the Council’s safeguarding process. The Council and care provider have agreed to apologise to Ms X and Mr Y and make a payment to acknowledge the distress and frustration caused by the faults. They have also agreed to review their procedures to prevent such faults recurring in future.
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Leeds City Council (19 011 131)
Statement Upheld Other 06-Aug-2020
Summary: The Council failed to provide adequate support to Mr D to meet his adult social care needs. Mr D’s mother (Ms C) provided support instead; the Council failed to give her a carer’s assessment. Ms C suffered from stress and anxiety; she took time off work, had sleepless nights, and suicidal thoughts. Mr D suffered stress which caused an increase in absence seizures. The Council should pay Ms C a sum equivalent to the support hours she provided to Mr D in lieu of that support from the Care Provider. The Council will apologise, and pay Ms C £500 to recognise her distress, and £500 to Mr D. The Council should complete its action plan of improvements and monitor the Care Provider’s compliance with that.
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Plymouth City Council (19 015 700)
Statement Not upheld Other 06-Aug-2020
Summary: Mrs X complains about the decision to move her from a nursing home to a residential home, and the subsequent failure to arrange a package of care which would allow her to return to her own home. I have discontinued our investigation to allow Mrs X to meet with Livewell Southwest, who provide the Council’s adult social care service, and to complete their complaints process.
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London Borough of Wandsworth (19 017 212)
Statement Closed after initial enquiries Other 05-Aug-2020
Summary: The Ombudsman should not investigate Mr J’s complaint about human rights abuses, because Mr J can take the matter to court.
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Derbyshire County Council (20 000 377)
Statement Closed after initial enquiries Other 04-Aug-2020
Summary: The Ombudsman will not investigate Mrs B’s complaint about the Council’s consultation process regarding the closure of the care home where her late father, Mr C, lived. This is because there is no evidence of a significant enough injustice being caused to Mrs B to warrant an Ombudsman investigation.
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Sheffield City Council (19 005 588)
Statement Upheld Other 30-Jul-2020
Summary: Mr Y complained the Council failed to meet his brother Mr X’s needs due to the inadequacy of his current supported living accommodation and it failed to deal with the disruptive behaviour of another tenant. Any concerns Mr Y has about the current accommodation are matters for the housing association and are outside the Ombudsman’s jurisdiction. The Council is not at fault for the way it is meeting Mr X’s needs. It has taken action to address the concerns about the other tenant’s behaviour and is not at fault. It is at fault for failing to review Mr X’s care plan. It has agreed to do so now.
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London Borough of Lambeth (19 008 099)
Statement Not upheld Other 29-Jul-2020
Summary: Mrs X says the Council has failed to repair the front door to her property. The Council was not at fault.