Liverpool City Council (19 014 683)

Statement Upheld Other 08-Sep-2020

Summary: Ms B complained that the Council delayed in assessing her mother’s, Mrs C’s, night-time care needs and arranging for appropriate care. This caused uncertainty and time and trouble to Ms B. The Council has agreed to pay Ms B £250.

City of Bradford Metropolitan District Council (20 001 704)

Statement Closed after initial enquiries Other 04-Sep-2020

Summary: The Ombudsman will not investigate this complaint about perceived negligence by the Council for missing an appointment related to health safeguarding. This is because the complainant alleges negligence and in these circumstances, it would be reasonable for him to seek a remedy through the courts.

Northumberland County Council (20 000 824)

Statement Closed after initial enquiries Other 02-Sep-2020

Summary: The Ombudsman will not investigate this complaint about the refusal of a care home to allow the complainant to visit her sister. This is because there is no worthwhile outcome that he could achieve through additional investigation.

Newcastle upon Tyne City Council (19 015 665)

Statement Not upheld Other 01-Sep-2020

Summary: Mr Q complained the Council’s Welfare Rights Service did not attend a Tribunal hearing with him. The Ombudsman finds the Council was not at fault.

Devon County Council (20 002 844)

Statement Closed after initial enquiries Other 01-Sep-2020

Summary: The Ombudsman will not investigate this complaint that a social worker or doctor was linked to a road traffic accident the complainant had in 1999. This is because it is a late complaint.

London Borough of Haringey (19 011 637)

Statement Not upheld Other 26-Aug-2020

Summary: Mr J complains about the Council's actions in relation to his detention under the Mental Health Act 1983. The Ombudsman has found no fault.

Somerset County Council (19 008 831)

Statement Not upheld Other 25-Aug-2020

Summary: Mr X complained about the ending of his contract with a care provider and the Council’s delay putting in alternative support. I have not found any fault by the Council.

London Borough of Barnet (19 016 233)

Statement Closed after initial enquiries Other 21-Aug-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about Council officers making accusations about him; being prejudiced against him and lying to him about his mother’s wishes and the actions it would take. The complaint about the first officer lies outside the Ombudsman’s jurisdiction because it is late. I see no good reason to exercise discretion to consider it now. The complaint about the second officer has not caused Mr X any significant personal injustice which would merit an investigation. We will not consider complaints about complaint handling where the substantive issue lies outside our jurisdiction.

London Borough of Islington (19 017 542)

Statement Not upheld Other 18-Aug-2020

Summary: The Ombudsman has discontinued Ms X’s complaint about delay by the Council in providing flooring and a cooker. This is because Ms X has died, so we cannot remedy any injustice the Council may have caused.

London Borough of Waltham Forest (20 000 784)

Statement Closed after initial enquiries Other 18-Aug-2020

Summary: The Ombudsman will not investigate Mr X’s complaint that the Council failed to inform him of his son’s arrest and covertly applied for a Deprivation of Liberty Safeguard order without his knowledge. An investigation is unlikely to find fault by the Council because Mr X’s son made a capacitated decision not to share any information with his father including about his arrest.