Cambridgeshire County Council (20 011 284)

Statement Closed after initial enquiries Other 31-Mar-2021

Summary: We will not investigate Ms B’s complaint about the Council breaching her confidentiality. This is because we could not add to the Council’s response or make a finding of the kind Ms B wants. Complaints about breaches of data are for the Information Commissioner’s Office (ICO), and it would be reasonable for Ms B to ask the ICO to consider whether the evidence she has breaches confidentiality.

Kingston Upon Hull City Council (20 008 727)

Statement Closed after initial enquiries Other 30-Mar-2021

Summary: We will not investigate this complaint about data held by the Council concerning the complainant. This is because the Council has already signposted the complainant to the Information Commissioner’s Office (ICO) which is the appropriate body to consider her concerns.

Swindon Borough Council (20 012 393)

Statement Closed after initial enquiries Other 30-Mar-2021

Summary: We will not investigate Mr B’s complaint about the Council’s decision to refer him to the Disclosure and Barring Services (DBS). This is because there is not enough evidence of fault with the actions taken by the Council to warrant an investigation by the Ombudsman. Any injustice caused to Mr B would be as a result of the actions of the DBS. The Ombudsman cannot investigate the DBS and Mr B has a right of appeal against the decision if the DBS decides to bar him.

East Sussex County Council (20 001 063)

Statement Upheld Other 29-Mar-2021

Summary: We consider East Sussex County Council, Change Grow Live, Sussex Partnership NHS Foundation Trust and Old School Surgery missed the opportunity to meet and discuss Ms E’s worsening alcohol misuse and mental health before she died. That has caused Ms E’s family uncertainty. They will not know if a joint meeting would have changed the outcome. The organisations should apologise for that fault.

Change, Grow, Live (20 001 063b)

Statement Upheld Other 29-Mar-2021

Summary: We consider East Sussex County Council, Change Grow Live, Sussex Partnership NHS Foundation Trust and Old School Surgery missed the opportunity to meet and discuss Ms E’s worsening alcohol misuse and mental health before she died. That has caused Ms E’s family uncertainty. They will not know if a joint meeting would have changed the outcome. The organisations should apologise for that fault.

Leicester City Council (19 014 717)

Statement Upheld Other 26-Mar-2021

Summary: the complainant complained the Council’s care provider did not provide proper care for her brother and the Council did not properly manage or resolve the difficulties. The Council said it had met with the complainant, undertaken changes and properly reviewed the support plans. We find the Council at fault causing injustice and it has agreed our remedy.

Buckinghamshire Council (20 004 093)

Statement Upheld Other 26-Mar-2021

Summary: The Council failed to follow the correct procedure to identify an appropriate adult to support Mr X when he was arrested. This was fault and led to Mr X being detained longer than necessary.

Redcar & Cleveland Council (20 012 097)

Statement Closed after initial enquiries Other 25-Mar-2021

Summary: We will not investigate Mrs B’s complaint about the Council’s communication with her. This is because the Council has apologised for the failings and any distress the poor communication caused. We could achieve no more than this even if we investigated. We are satisfied the actions taken by the Council remedy the injustice caused to Mrs B.

Lincolnshire County Council (20 011 749)

Statement Closed after initial enquiries Other 25-Mar-2021

Summary: We will not investigate this complaint about the Council referring an allegation against Mr T to the Office of the Public Guardian. There is not enough evidence of fault by the Council to warrant an Ombudsman investigation.

Knowsley Metropolitan Borough Council (19 017 047)

Statement Upheld Other 22-Mar-2021

Summary: Mr and Mrs X complained that the Council has failed to provide suitable day care provision for their disabled son, Mr Y, since he left school in 2018. They also say it has failed to support them as carers and they have had no respite for over a year. We find the Council gave contradictory information to Mr and Mrs X about Mr Y’s proposed placement causing distress and uncertainty. It also failed to offer them a carer’s assessment despite being aware they were caring for Mr Y full-time. As a result, they suffered the uncertainty of not knowing whether any help could have been offered. In recognition of the injustice caused, the Council has agreed to apologise to Mr and Mrs X and make a payment.