Royal Borough of Windsor and Maidenhead Council (18 015 872)

Report Upheld Domiciliary care 25-Aug-2020

Summary: Mr X complains on behalf of his late parents. He says the Council did not properly consider the risks of separating them after 59 years of marriage or of Mr Y living on his own. He complains about the quality of care it provided to them both and says it did not deal adequately with his concerns and complaints. He also complained that the safeguarding process was flawed, and the Council would not give him a copy of Mr Y’s assessment.