Archive has 49 results
Statement Not upheld Direct payments 23-Mar-2021
Summary: There is no fault in the way the Council calculated Ms X's contributions towards her care. It has given her ample opportunity to provide the evidence requested for a review. There is no fault in the way the Council administered Ms X's carer's pension contributions. The evidence shows Ms X's carer did not contact the pensions body at the right time to opt out of contributions: once she did so, the situation was resolved.
Statement Not upheld Direct payments 22-Mar-2021
Summary: The Council - which part-funds Mrs B's care with a weekly direct payment - was not at fault for requiring her husband, Mr B, to pay her assessed weekly contribution into her direct payment account. It was entitled to charge her for her care, and Mr B had agreed in advance to make the payments. Mr B's view - that, as the care he arranged cost less than Mrs B's full personal budget, she should not have to pay for it - is not supported by statutory guidance or his direct payment agreement.
Statement Closed after initial enquiries Direct payments 18-Mar-2021
Summary: We will not investigate Mr B's late complaint about the Council decision not to investigate historical matters about his mother's Mrs D's care. This is because Mr B could have come to the Ombudsman sooner if he was concerned about Mrs D. There is no good reason for us to disapply the law in this case.
Statement Not upheld Direct payments 02-Mar-2021
Summary: Mr C complained the Council has failed to increase Mr X's Personal Budget along with inflations, as a result of which he does not receive enough money anymore to meet his needs. We found the Council identified the correct steps to resolve the issue, which was a reassessment of Mr X's needs. As such, we discontinued our investigation because nothing further could be achieved for Mr X.
Statement Upheld Direct payments 22-Feb-2021
Summary: Ms C complained the Council failed to take her specific situation into account, including her need for reasonable adjustments, when it transferred her case to another social worker and throughout her care review. We found fault with regards to some of the Council's actions, especially in relation to the delay in transferring Ms C's case to a new social worker and providing clarity about what would happen to her Direct Payments. The Council has agreed to apologise and pay a financial remedy for any distress it caused Ms C. The Council will also review guidance it provides to clients about what they cannot use a Direct Payment for.
Statement Upheld Direct payments 11-Feb-2021
Summary: Mr C complains on behalf of Ms B and her mother Mrs B that the Council unreasonably delayed between October 2018 and February 2019 in confirming it would allow direct payments and refused to backdate these payments to October 2018. We have stopped investigating this complaint because the Council has taken action which has resolved the outstanding issue and no further action by the Ombudsman is needed.
Statement Upheld Direct payments 11-Feb-2021
Summary: Ms B complained that the Council reduced her daughter's personal budget despite the fact her needs had not changed and paid an incorrect direct payment each week. She also said it failed to complete a carer's assessment for her. We found the Council was at fault in paying Ms B less than it should have towards recruitment costs, but it has now rectified this. It also failed to check whether Ms B still wanted a carer's assessment in light of information provided by Carer's Support which completes assessments on the Council's behalf. However, this did not cause her a significant injustice.
Statement Upheld Direct payments 02-Feb-2021
Summary: There was fault in the way the Council assessed Mr and Mrs B's income to decide what contribution Mr B had to pay towards his care package. There was poor communication about the decision making. The Council also did not properly consult before it changed its policy on how it calculated the contribution. The Council has agreed to apologise to Mr and Mrs B and offer them a new financial assessment and a financial remedy. The Council has already addressed the change in the policy and reversed the policy.
Statement Not upheld Direct payments 27-Jan-2021
Summary: The Council was not at fault in its consideration of Mr X's needs. He requested funding (through direct payments) for a health need which the Council is not legally able to support.
Statement Upheld Direct payments 15-Jan-2021
Summary: Mr P complained that the Council and Trust stopped his direct payment without telling him, and did not give him the information he needed about how direct payments worked. The Trust, on behalf of the Council, apologised and paid Mr P a financial remedy. They also made improvements to how direct payments are managed following Mr P's complaint.