Archive has 195 results
-
Darlington Borough Council (20 000 210)
Statement Upheld Charging 29-Jul-2020
Summary: The Ombudsman will not investigate Mr B’s complaint about the Council’s actions regarding his daughter’s, Ms C’s direct payments. This is because the Council has apologised for the delay in invoicing Ms C for her care, agreed to reduce Ms C’s care charges by £500 and offered to implement a repayment plan to recover the remaining debt. The Ombudsman is satisfied this remedies the injustice caused to Ms C by the fault.
-
Lancashire County Council (19 012 156)
Statement Upheld Charging 28-Jul-2020
Summary: Mr B complains on behalf of his mother, Mrs C, that the Council has wrongly charged for her care. The Council was at fault because its charges for care were not clear and there was a delay in completing a care assessment. Mr B and C were uncertain about the type of care provided and the charges that would be made for it. The Council has agreed to reduce its charges and it should also charge for a shorter period.
-
Halton Borough Council (19 008 550)
Statement Upheld Charging 28-Jul-2020
Summary: The Council delayed in completing a financial assessment in respect of Mr C’s contribution towards the cost of his care and in issuing an invoice for the backdated charges. This was fault. The Council has offered to waive 50% of Mr C’s contribution towards the backdated charges. The Ombudsman considers this to be a satisfactory remedy for the injustice caused by the Council’s fault.
-
South Tyneside Metropolitan Borough Council (19 020 628)
Statement Upheld Charging 28-Jul-2020
Summary: The Council accepts it failed to provide an adequate level of service to Mrs X and her daughters when assessing Mrs X’s care needs. The Council has already apologised for this. To put matters right the Council will also repay the care home fee Mrs X’s daughter paid in recognition of the distress and anxiety it caused.
-
Warwickshire County Council (20 000 717)
Statement Closed after initial enquiries Charging 28-Jul-2020
Summary: The Ombudsman will not investigate this complaint about care home charges for the complainant’s late husband. This is because it is a late complaint and because there is insufficient evidence of fault by the Council.
-
Cumbria County Council (19 013 467)
Statement Upheld Charging 22-Jul-2020
Summary: The Ombudsman has found fault in the way the Council decided not to complete a needs assessment. While that fault did not cause Mr or Mrs C an injustice, the Council has agreed to take action to prevent similar problems occurring for other service users.
-
Stockport Metropolitan Borough Council (19 012 783)
Statement Upheld Charging 21-Jul-2020
Summary: The Council is unable to evidence it clearly explained its charging policy for day services to Mr X.
-
Statement Not upheld Charging 21-Jul-2020
Summary: There was no fault by the Council in its financial assessment or in the information it gave about benefits and charging.
-
Tameside Metropolitan Borough Council (19 021 186)
Statement Upheld Charging 21-Jul-2020
Summary: Mr B complains the Council failed to deal properly with his father’s financial assessment for residential accommodation charges. The Council accepts it made mistakes and took too long to resolve the financial assessment. It has waived £250 of the father’s charge but has provided no remedy for the distress caused to Mr B and the time and trouble it has put him to. It needs to correct that.
-
London Borough of Bromley (19 010 475)
Statement Upheld Charging 17-Jul-2020
Summary: The Council failed to provide relevant information to enable Ms B to make an informed decision about residential care. Ms B incurred an unfair top-up fee before the Council gave the correct information for her to make an informed decision. Ms B was distressed and attempted suicide. The Council will refund the top-up for the period before it gave the correct information, and pay Ms B £750 for her distress, time and trouble.