Archive has 322 results
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Royal Borough of Kensington & Chelsea (20 005 557)
Statement Upheld Assessment and care plan 22-Feb-2021
Summary: Miss D complained the Council failed to follow procedures when it assessed her care needs and it failed to pay the correct amount for her care support. The Council was at fault for causing delays in enabling Miss D to complete a supported self-assessment and it failed to pay Miss D the correct amount in her Direct Payment. The Council agreed to apologise to Miss D and make payment to acknowledge the loss of care support she received. It also agreed to review Miss D’s Direct Payment and ensure it pays her as agreed in her current care and support plan. Miss D also said the Council failed to assess her needs properly in her current care and support plan. There is no evidence of fault by the Council on this matter. And so, therefore the Ombudsman cannot criticise the merits of the Council’s decision.
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Plymouth City Council (19 019 289)
Statement Upheld Assessment and care plan 22-Feb-2021
Summary: Mr C complained about the Council’s decision to reduce his homecare support, which he says prevents him from doing things in the community that he would like to do. We found there was fault with regards to some aspects of the care review process. The Council has agreed to apologise to Mr C and pay a financial remedy for any distress it has caused him. It will also arrange an independent care review of Mr C.
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Gateshead Metropolitan Borough Council (20 009 064)
Statement Closed after initial enquiries Assessment and care plan 18-Feb-2021
Summary: We will not investigate Mr B’s complaint about the Council’s actions during his transition from children’s to adults services or its decision to transfer his case to the annual review team. This is because we could not add to the Council’s responses or make a different finding even if we investigated.
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Birmingham City Council (20 010 348)
Statement Closed after initial enquiries Assessment and care plan 18-Feb-2021
Summary: We will not investigate Ms B’s complaint about the Council’s actions regarding how it considered her father’s Mr C’s, Deprivation of Liberty Safeguard (DoLS). This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation.
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London Borough of Newham (19 015 171)
Statement Upheld Assessment and care plan 17-Feb-2021
Summary: There was fault by the Council. It failed to properly address Miss B’s needs as a carer for both her elderly parents for around 21 months. In this time, Miss B did not have a single day off from caring for her parents, she was unable to meet friends, or have any time for herself. The Council has agreed to apologise to Miss B and pay her £5,000 in recognition of the impact on her of its failings. It will also review what went wrong in this case, identify lessons learned and implement any changes needed to ensure that these faults do not recur.
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Manchester City Council (19 019 250)
Statement Upheld Assessment and care plan 16-Feb-2021
Summary: The Council was at fault in the drafting of Mrs X’s care plan and the response to Ms A’s first complaint. It reviewed the response and upheld some aspects of the complaint but there was a delay. It agrees to apologise for the distress and anxiety caused by the omissions and delay in its processes and offer Mrs X a sum in recognition of that. It also agrees to expedite the annual review of Mrs X’s needs. It was not at fault in taking into account her Disability Living Allowance as part of her income.
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Hampshire County Council (20 009 722)
Statement Closed after initial enquiries Assessment and care plan 16-Feb-2021
Summary: We cannot investigate Mr B’s complaints about his mother’s Mrs C’s Mental Capacity and Deprivation of Liberty Safeguards assessments. This is because only a court can determine disputes about capacity and Mr B’s concerns have been lodged with the court.
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Statement Upheld Assessment and care plan 15-Feb-2021
Summary: The Ombudsman has found fault with the way the Council assessed Mr C’s finances to decide whether he was eligible for Council funding. The Council’s care home fees charges may be too high. The Council has agreed to apologise and carry out a fresh financial assessment.
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Sheffield City Council (19 020 813)
Statement Upheld Assessment and care plan 15-Feb-2021
Summary: Ms X complained the Council delayed providing a care package for her adult son. The Council was at fault. It took too long, failed to properly consider whether to award transport costs, failed to review the plan and inappropriately questioned a prospective personal assistant as part of the process. It has agreed to apologise and make payments to Ms X and her son to acknowledge the frustration and distress this caused. It has also agreed to review the care package.
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Sunderland City Council (20 009 277)
Statement Closed after initial enquiries Assessment and care plan 15-Feb-2021
Summary: Ms X complained about issues related to her daughter’s supported living placement. We cannot investigate the complaint. This is because the issues Ms X complained about have either been considered by the Court of Protection or are inextricably linked to the Court’s ongoing proceedings.