Bury Metropolitan Borough Council (19 018 493)

Statement Not upheld Assessment and care plan 08-Oct-2020

Summary: The Ombudsmen find no fault in the actions of a community health team. Staff considered relevant information before deciding to discharge Ms T from active care coordination, and it had a reasonable explanation for why it could not help with a benefit application ahead of time.

Norfolk County Council (19 012 036)

Statement Closed after initial enquiries Assessment and care plan 08-Oct-2020

Summary: Mrs X has decided to take legal action against the Council and so the Ombudsman cannot now investigate her complaint.

Leicester City Council (19 015 539)

Statement Not upheld Assessment and care plan 07-Oct-2020

Summary: Mr F complains the Council’s 2019 assessment failed to properly determine his care and support needs. The Ombudsman has not found fault.

Kent County Council (19 013 241)

Statement Upheld Assessment and care plan 06-Oct-2020

Summary: There is evidence of fault by the Council in this complaint. The reassessment of Mrs X’s care needs was flawed. It was incomplete and took account of factors it should not. The Council failed to establish if Mrs X’s husband was willing and able to provide support and it failed to offer him a carers assessment. The Council then reduced Mrs X’s support hours based on a flawed assessment. Mrs X has been denied a fair assessment of her needs.

Cumbria County Council (19 017 852)

Statement Upheld Assessment and care plan 06-Oct-2020

Summary: Mrs W complained on behalf of two relatives about the Council’s delay carrying out financial assessments for the support they received at home. She also complained about delays in the Council’s complaints procedure. The Council was at fault for delaying financial assessment for one of the relatives which meant she missed some direct payments. The Council has agreed to pay the relative the equivalent of the missed payments. The Council has apologised for its delays in the complaints procedure and that is an appropriate remedy. The Council has also agreed to complete the outstanding recommendation from the complaints procedure.

Manchester City Council (18 016 339)

Statement Upheld Assessment and care plan 06-Oct-2020

Summary: Ms X complains about inaction by the Council during her father’s discharge from hospital and also that the Council did not properly consider her father’s wellbeing in its dealings with her and her father. There was fault by the Council because of an inappropriate comment by one of its officers. The complaint is closed because the Council acted to remedy that injustice.

Kent County Council (19 012 205)

Statement Not upheld Assessment and care plan 05-Oct-2020

Summary: The Ombudsman found no fault with the social care and housing support provided to a woman with complex care needs by two local authorities.

Gateshead Metropolitan Borough Council (19 019 266)

Statement Not upheld Assessment and care plan 05-Oct-2020

Summary: Miss X complained the Council has not acted on her safeguarding concerns she raised about her brother-in-law. There is no fault in the way the Council investigated Miss X’s safeguarding concerns.

Wiltshire Council (19 011 653)

Statement Upheld Assessment and care plan 02-Oct-2020

Summary: Mr C complains for his daughter Ms B that the Council arbitrarily reduced the one to one support in her care package. The Ombudsman finds no fault in the way the Council made its decision to reduce the amount of one to one support. There were some faults in the Council’s administrative handling of the care assessments prior to this, but those faults did not cause injustice to Ms B.

Manchester City Council (19 010 763)

Statement Upheld Assessment and care plan 02-Oct-2020

Summary: Ms D complained about information she received about her mother’s discharge from hospital to residential care and associated charges. The Ombudsmen have upheld Ms D’s complaints about Manchester City Council. We have not upheld her complaints about Pennine Acute Hospitals NHS Trust and Manchester University NHS Foundation Trust. The Council has accepted our recommendations, so we have completed our investigation.