Archive has 322 results
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Dudley Metropolitan Borough Council (19 007 531)
Statement Upheld Assessment and care plan 22-Oct-2020
Summary: There was fault by the Council in failing to arrange emergency daytime cover. The fault led to distress for a disabled lady as she had to call an ambulance. The Council’s apology and payment of £150 remedies this injustice. Complaints about the timing of a late evening call, missed care visits, delays by the Council in arranging suitable care after a second care provider gave notice and the uncertainty it caused are not upheld. The Council could not obtain the service from any care providers and did offer alternatives.
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Royal Borough of Kingston upon Thames (20 004 727)
Statement Closed after initial enquiries Assessment and care plan 22-Oct-2020
Summary: The Ombudsman will not investigate Ms B’s complaint that she is not listened to by the Council and her wishes and feelings are not being properly considered. This is because it is unlikely he would find enough evidence of fault with the actions taken by the Council to warrant an investigation.
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Brighton & Hove City Council (19 012 419)
Statement Upheld Assessment and care plan 21-Oct-2020
Summary: There was fault in the way the Council assessed Ms B’s needs for care and support and provided a care plan. There was a lack of clarity and analysis in the documents which meant it was difficult to see what Ms B’s needs were and how they would be met. The Council has re-assessed Ms B twice since then and the care plan remains the same. The Council has therefore remedied the fault and the Ombudsman does not recommend any further remedy.
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South Tyneside Metropolitan Borough Council (20 004 067)
Statement Closed after initial enquiries Assessment and care plan 21-Oct-2020
Summary: The Ombudsman will not investigate this complaint about contact the complainant has with the social care team and a complaint that the Council has not done a new assessment for aids and equipment. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Assessment and care plan 20-Oct-2020
Summary: Ms X complains the Council wrongly assessed her social care eligible needs and wrongly carried out a financial assessment to calculate her contribution towards her service charges. The Ombudsman has found no evidence of fault in the way the Council carried out the financial assessment. The Council has accepted it was at fault in the way it carried out the social care assessment of Ms X’s eligible needs causing an injustice to Ms X because of confusion whether she qualified for help toward her care needs. And Ms X may have been paying for costs herself she did not need to. The Council has agreed to our recommendations to remedy the injustice caused in this case, so we are completing our investigation.
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Stockton-on-Tees Borough Council (19 016 505)
Statement Upheld Assessment and care plan 20-Oct-2020
Summary: Mrs X complained the Council failed to assess her husband’s care needs properly, failed to communicate with her properly, misled her regarding his care costs and delayed carrying out a financial assessment. There was no fault in the way the Council assessed Mr X’s care needs or in its decision to charge Mr X for his care costs. The Council was at fault for the delay in carrying out the financial assessment, delay in contacting Mrs X on occasions and for the failure to provide information to Mrs X. The Council has agreed to apologise to Mrs X and pay her £250 to acknowledge the frustration and uncertainty this caused.
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Kirklees Metropolitan Borough Council (19 019 202)
Statement Upheld Assessment and care plan 20-Oct-2020
Summary: There is evidence of fault in this complaint. Between March 2018 and September 2019, the Council failed to ensure all Mrs X’s needs were met. It focused only on her personal care needs and failed to take account of her domestic situation. The Council’s failures caused an injustice to the whole family, but particularly to Mr X who suffered the strain of an increased caring role.
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London Borough of Hounslow (19 008 139)
Statement Upheld Assessment and care plan 20-Oct-2020
Summary: Ms A complains that her mother, Mrs B, was unsafely discharged from hospital before she was ready, and without the right care in place at home. The Ombudsmen find no fault in the decision that Mrs B was ready for discharge from hospital. However, the Council has accepted there was fault in its arrangements for Mrs B’s care once she returned home and it has provided an appropriate remedy.
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London Borough of Harrow (19 017 269)
Statement Upheld Assessment and care plan 19-Oct-2020
Summary: The Council has already upheld Ms C’s complaint that there was a delay in providing her with an occupational therapist assessment. The Council has apologised for this and that is an appropriate remedy. The Ombudsman has not found any other evidence of fault.
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Norfolk County Council (19 016 727)
Statement Upheld Assessment and care plan 19-Oct-2020
Summary: The Council failed to advise Mrs Q about changes to her mother’s care plan. The Council also failed to keep accurate and timely records of the care provided to Mrs Q’s mother. The Ombudsman has made recommendations for action the Council should take to prevent the same fault recurring in future.