Archive has 322 results
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Bristol City Council (19 007 723)
Statement Upheld Assessment and care plan 03-Nov-2020
Summary: Mr B complains on behalf of his son, Mr C, in connection with support he receives to meet his care needs. We uphold the complaint finding fault in a series of best interest decisions taken by the Council and in its actions following those decisions. There was also poor complaint handling by the Council. These faults caused injustice for Mr B and Mr C as a loss of service, distress, time and trouble. The Council accepts these findings and at the end of this statement we set out what action it has agreed to take to remedy this injustice.
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Surrey County Council (19 013 648)
Statement Not upheld Assessment and care plan 02-Nov-2020
Summary: There was no fault by the Council in carrying out care and carers assessments. The Council offered to carry out further assessments in 2017 but as the family did not reply to a letter the social worker closed the case. When the family made a complaint in 2019, the Council carried out the assessments and put a care and support package in place.
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West Sussex County Council (19 009 089)
Statement Upheld Assessment and care plan 02-Nov-2020
Summary: Mr C complains about the way in which the Council has dealt with his request for adaptations to his house and his request to provide ongoing support to him at home. The Ombudsman found fault with the way the Council assessed Mr C’s needs, for which the Council has agreed to apologise.
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London Borough of Hounslow (20 004 060)
Statement Closed after initial enquiries Assessment and care plan 02-Nov-2020
Summary: The Ombudsmen will not investigate Mrs N’s complaint about her brother Mr D’s care and support from the Council and Trust in November and December 2018. The complaint is late and we have not seen sufficient reasons to investigate it now.
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London Borough of Enfield (19 017 189)
Statement Upheld Assessment and care plan 30-Oct-2020
Summary: Miss X complains about the care needs assessment completed by the Council. She says the assessment was flawed and did not consider correct information. She also complains the Council did not provide her with an advocate or make reasonable adjustments. The Ombudsman finds fault as the Council’s assessment was likely not an accurate record of what was discussed with Miss X. We do not find fault with the Council’s decision not to appoint her an advocate or to make reasonable adjustments.
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Cumbria County Council (19 015 294)
Statement Not upheld Assessment and care plan 28-Oct-2020
Summary: Mr X complained about the Council’s decision to end his day centre attendance. There is no fault in the way the Council reached its decision.
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Statement Upheld Assessment and care plan 27-Oct-2020
Summary: Mr B complained the Council delayed completing a financial investigation, wrongly treated his mother as having deprived herself of capital and incorrectly calculated the date when his mother’s assets fell below the capital threshold. The Council delayed completing the financial investigation but there was no fault in its decision to treat Mr B’s mother as having deprived herself of capital. The Council failed to consider whether to reduce the amount in light of the amount Mr B had paid. An apology and agreement to reconsider the amount to be treated as deprivation once Mr B has provided outstanding information is satisfactory remedy.
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London Borough of Havering (19 016 856)
Statement Not upheld Assessment and care plan 26-Oct-2020
Summary: Ms C complains that her daughter’s reduced homecare package no longer meets her needs. The Ombudsman did not uphold Ms C’s complaint.
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London Borough of Sutton (18 019 996)
Statement Upheld Assessment and care plan 26-Oct-2020
Summary: Miss B complains about how the Council dealt with assessments of her social care needs and associated housing needs. The Ombudsman finds there was some fault by the Council, for which a remedy has been agreed.
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Hampshire County Council (19 011 123)
Statement Upheld Assessment and care plan 22-Oct-2020
Summary: The Ombudsmen found that a Council complied with the Ombudsmen’s recommendations to complete a care review for an individual, in line with the Mental Health Act Code of Practice. The Ombudsmen found fault with governance arrangements between the Council and the CCG, but this did not cause any injustice in this case. The Ombudsmen has recommended actions to address this.