Peterborough City Council (19 020 358)

Statement Not upheld Assessment and care plan 09-Nov-2020

Summary: Mr X complained the Council stopped his care package following a care and needs assessment in January 2020. There was no fault in the Council’s actions.

East Sussex County Council (19 013 017)

Statement Upheld Assessment and care plan 09-Nov-2020

Summary: Mr X complains the Council has failed meet his care needs since a care provider stopped visiting him in 2017, leaving him largely unsupported but also paying for his own care. The Council has accepted its failings and proposed a remedy. But it needs to do more as its proposal does not remedy all the injustice caused to Mr X.

Derbyshire County Council (19 017 540)

Statement Not upheld Assessment and care plan 09-Nov-2020

Summary: Ms Z complains on behalf of Mr X that the Council has failed to provide care services; not taken account of his views when producing care plans; failed to provide large print copies of documents and sent invoices when he should not pay for his care. Mr X, until recently, was receiving direct payments and so he had the ability to source his own carers to meet his needs. The information provided shows that Mr X’s views were sought as part of the care planning process. The issues regarding large print copies and incorrect invoices have been acknowledged and action taken to resolve them.

Hampshire County Council (19 016 357)

Report Upheld Assessment and care plan 06-Nov-2020

Summary: Mrs F complains the Council has failed to assess Mr G’s needs properly and has failed to provide him with a personal budget which is sufficient to meet his needs.

Leicester City Council (19 018 303)

Statement Upheld Assessment and care plan 06-Nov-2020

Summary: The Council caused delay in completing Mr C’s adult social care assessment. The Council failed to always respond promptly to Mr C’s contact and failed to return requested telephone calls. The Council will apologise for its errors which caused Mr C some frustration, time and trouble. The Council’s actions in the assessment and support planning did not delay Mr C receiving care support, because the process has now stalled due to financial assessment concerns.

Stoke-on-Trent City Council (19 011 140)

Statement Upheld Assessment and care plan 06-Nov-2020

Summary: The complainant says the Council’s adult social care service approved extensive adaptations to his home, but the Council refused to complete them in its role as landowner. Mr X says it then refused to provide a ramp access to his home preventing him getting in and out of his home for recreation affecting his overall wellbeing. The Council says it can only offer the full adaptation with the approval of the home- owner and will not offer partial adaptations which do not meet the assessed needs of the applicant. The Council accepts it did not follow up telephone communications with the complainant in writing. The Ombudsman finds the Council acted with fault in its communications with the complainant.

Kent County Council (19 012 127)

Statement Not upheld Assessment and care plan 06-Nov-2020

Summary: Mr and Mrs Y complain about the Council’s involvement in their move to Extra Care Sheltered Housing and its refusal to pay a Peace of Mind charge, so they faced eviction action by the housing provider. The Ombudsman has found no evidence of fault in the way the Council considered these matters so has completed his investigation.

West Sussex County Council (20 005 406)

Statement Closed after initial enquiries Assessment and care plan 04-Nov-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision that he, acting on behalf of his brother Mr Y, set up a trust which deprived Mr Y of assets which should be used for him to self-fund his care. There is not enough evidence of fault by the Council in how it made its decision to warrant an Ombudsman investigation.

Derby City Council (19 016 425)

Statement Upheld Assessment and care plan 04-Nov-2020

Summary: The Council failed to consider Ms E’s cultural and religious needs when assessing her adult social care needs. The Council failed to give clear costs information about contribution to care charges. The Council failed to keep adequate records about decision making. The Care Provider acting on behalf of the Council failed to promptly tell Ms E’s family about a fall. The poor communication caused Ms E and her family upset and anxiety. Ms E’s social, cultural and religious needs may not have been met. To recognise this the Council will apologise and pay Ms E and her daughter £350 each, Ms E’s can be offset from her outstanding bill.

Cambridgeshire County Council (19 016 243)

Statement Upheld Assessment and care plan 03-Nov-2020

Summary: Mr X complains that the Council wrongly told him it would stop funding care for his mother. Mr X says that this statement, which the Council accepts was incorrect, prompted him to give up his job to care for his mother. He said the family were caused distress and anxiety. The Council was at fault for misinforming Mr X. Following Ombudsman involvement, it has offered a remedy which we consider appropriate.