Archive has 322 results
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Nottinghamshire County Council (19 017 394)
Statement Upheld Assessment and care plan 11-Dec-2020
Summary: Mr D complains about the Council reducing his support hours after a review of his care needs. And it not carrying out a remedy in line with an earlier Ombudsman decision. We find the decision on the support hours was made without fault, so we cannot question its merits. But we do uphold the complaint, because the Council did not backdate an increase in disability related expenditure to a date it had agreed with the Ombudsman. We also find fault with the way the Council handled Mr D’s complaint. And fault in the way it has dealt with Mr D’s direct payment. The Council has agreed to our recommendations.
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Nottinghamshire County Council (20 000 657)
Statement Not upheld Assessment and care plan 11-Dec-2020
Summary: Mr X complains that the Council failed to complete adaptations to his mother’s property before sending her home with a care package. We have found no fault by the Council.
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Milton Keynes Council (20 000 870)
Statement Not upheld Assessment and care plan 11-Dec-2020
Summary: Mr X complained the Council failed to appropriately assess his need for care and support. There was no fault in the way the Council assessed Mr X’s care needs.
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Statement Closed after initial enquiries Assessment and care plan 11-Dec-2020
Summary: We will not investigate this complaint about the information provided by the Council about deferred payment for care. This is because we are unlikely to find fault causing injustice by the Council.
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Lancashire County Council (19 019 811)
Statement Upheld Assessment and care plan 10-Dec-2020
Summary: Mr X complained about the way the Council assessed his care needs. The Council was at fault for not sending Mr X a record of the telephone assessment, delays in its complaints process and a failure to have due regard to its Equality Act obligations. It will apologise, pay Mr X £100 to remedy the distress caused, and remind staff about the duty to consider making reasonable adjustments.
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Sheffield City Council (19 019 365)
Statement Not upheld Assessment and care plan 10-Dec-2020
Summary: Mr B says Company A, acting for the Council, failed to apply for Attendance Allowance for Mr C. Company A is not completing an administrative function on behalf of the Council, so the Council is not responsible for the actions of Company A. There was no fault by the Council in referring Mr C to a professional company to help him manage his finances. The Ombudsman does not have jurisdiction to investigate the actions of Company A.
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Wirral Metropolitan Borough Council (20 005 187)
Statement Closed after initial enquiries Assessment and care plan 09-Dec-2020
Summary: The Ombudsmen will not investigate Ms X’s complaints. Most of her complaints about Cheshire & Wirral Partnership NHS Foundation Trust and Wirral Clinical Commissioning Group are out of time. The Ombudsmen are also unlikely to find fault with her other complaints about Wirral Metropolitan Borough Council and her son’s residential placement.
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Hertfordshire County Council (19 011 176)
Statement Upheld Assessment and care plan 09-Dec-2020
Summary: The Council was at fault for failing to properly consider and communicate with Mrs C the decision not to fund a care home. I cannot say now whether, but for the faults identified the outcome would have been different. However the Council’s actions have caused Mrs C uncertainty and frustration. The Council has agreed to remind/train staff to improve future practice and to make Mrs C a payment of £200 to acknowledge the uncertainty and anxiety its actions have caused.
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Leicester City Council (19 017 240)
Statement Upheld Assessment and care plan 09-Dec-2020
Summary: The Council first delayed and then failed to properly consider Mr B’s enquiries about a Disabled Facilities Grant to alter his wet room floor so he could shower safely. It has now assessed his situation and has taken action to reduce the risk to him while it further investigates how to alter the floor. It will retrain staff and formally apologise to Mr and Mrs B. The Council has agreed to also make a payment to him in recognition of the distress and inconvenience its shortcomings caused.
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London Borough of Ealing (19 007 335)
Statement Upheld Assessment and care plan 07-Dec-2020
Summary: The Ombudsman finds fault with the Council for failing to assess Mr C’s needs and produce a care and support plan. We also find fault with the Council for failing to carry out a carer’s assessment for Mr C’s parents. This caused an injustice to Mr C and his parents. The Council agrees actions to remedy the injustice.