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Assessment and care plan archive 2020-2021


Archive has 323 results

  • Knowsley Metropolitan Borough Council (20 008 321)

    Statement Not upheld Assessment and care plan 31-Mar-2021

    Summary: Mrs X complained about the Council's financial assessment which found her son, Mr Y, had to pay a contribution to his care and support. She said he could not afford the amount required. We found no fault in the Council's actions.

  • Reading Borough Council (19 015 906)

    Statement Not upheld Assessment and care plan 31-Mar-2021

    Summary: the complainant complained the Council failed to properly assess her mother's care and support needs, or her finances leading to a lack of suitable care and creating a large debt. The Council said it assessed the care and provision needed. The Council said it correctly assessed the service user's financial contribution, but this was not paid resulting in the debt now on the account. We find the Council acted without fault in assessing the care needs and financial contributions the complainant's mother needed to pay.

  • Southend-on-Sea Borough Council (19 019 881)

    Statement Not upheld Assessment and care plan 31-Mar-2021

    Summary: Mrs X complains that the Council did not properly assess the late Mrs Y's needs or her mental capacity and did not ensure her needs were met. She also says it did not explain the funding for Mrs Y's short term care home placement so she believed it would be funded by the NHS. Mrs X says Mrs Y had no money to contribute so the family is left to pay the outstanding charges. We found no fault in the Council's actions.

  • Torbay Council (19 021 194)

    Statement Not upheld Assessment and care plan 30-Mar-2021

    Summary: Mr and Mrs X complain about Torbay and South Devon NHS Trust's decisions not to backdate an increase in Mr Y's personal budget and the direct payment rate paid to Mr X to January 2015. There is no evidence of fault in how the Trust made its decisions not to backdate the personal budget and direct payment rate to January 2015.

  • London Borough of Richmond upon Thames (20 003 344)

    Statement Upheld Assessment and care plan 29-Mar-2021

    Summary: There was a delay in the provision of emergency support for Mr B when he moved to a new flat. The Council has agreed to pay £200 to Mr B to remedy the injustice he suffered.

  • London Borough of Haringey (20 008 359)

    Statement Closed after initial enquiries Assessment and care plan 26-Mar-2021

    Summary: Ms X's solicitor complained about issues regarding Ms X's adult son, Mr Y, who has care needs because of his disabilities. We cannot and should not investigate the complaints about assessment of Mr Y's care needs, care standards and safeguarding issues because of past and current Court of Protection proceedings. We will not investigate the complaint about funding as this is still being considered through the Council's complaints procedure.

  • Essex County Council (20 003 299)

    Statement Upheld Assessment and care plan 19-Mar-2021

    Summary: Mrs Z has complained on behalf of her son, Mr Y. Mrs Z complains the Council has failed to provide Mr Y with a social worker for a prolonged period of time. She says this delayed his wish to move closer to his family. The Council was at fault for delays in providing Mr Y a social worker which in turned delayed his ability to move closer to his family. Also, the Council was at fault for failing to respond to Mrs Z in a reliable and responsible manner. This caused both Mr Y and Mrs Z and injustice and so the Ombudsman has recommended a remedy.

  • Isle of Wight Council (20 005 522)

    Statement Not upheld Assessment and care plan 18-Mar-2021

    Summary: The Council commissioned a discretionary housing-related support service to Mr X. It says it will undertake a needs assessment if requested but Mr X did not accept support which was offered.

  • Stockport Metropolitan Borough Council (19 016 476)

    Statement Upheld Assessment and care plan 17-Mar-2021

    Summary: There was a lack of clarity in the Council's support plan. There was fault in the way the care provider used Mr E's money to pay for food without proper authorisation and there was a delay in administering medication. The Council has agreed to apologise, provide a financial remedy and write to other residents who have been similarly affected.

  • North Yorkshire County Council (20 005 672)

    Statement Not upheld Assessment and care plan 17-Mar-2021

    Summary: We have not found fault with the way the Council carried out a financial assessment to decide Mr B's eligibility for funding.