Swindon Borough Council (19 018 634)

Statement Closed after initial enquiries Parking and other penalties 20-Mar-2020

Summary: The Ombudsman will not investigate Mr B’s complaint the Council incorrectly sent a Penalty Charge Notice to him. The matter is now resolved, and further consideration of the complaint would not achieve any more for Mr B. Mr B’s complaint about the handling of his personal data is a matter for the Information Commissioner’s Office (ICO).

Sheffield City Council (19 012 436)

Statement Upheld Parking and other penalties 19-Mar-2020

Summary: Mrs X says the Council wrongly refused to refund a parking ticket. The proper place for considering this was the Traffic Penalty Tribunal. However, the Council did not give Mrs X the opportunity to have her case heard, which is an injustice. The Council has agreed to our recommendations and has cancelled the parking ticket.

Hartlepool Borough Council (19 019 338)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2020

Summary: The Ombudsman will not investigate this complaint about the Council’s decision that the complainant cannot have a disabled parking bay. This is because there is insufficient evidence of fault by the Council.

Transport for London (19 019 829)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about a penalty charge notice. This is because he has used his right of appeal to London Tribunals.

Manchester City Council (19 018 948)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about the Council’s action to recover payment for a penalty charge notice issued in 2014. This is because the complaint is late and it would have been reasonable for Mrs X to put the matter to the Traffic Enforcement Centre.

Lincolnshire County Council (19 018 998)

Statement Closed after initial enquiries Highway repair and maintenance 19-Mar-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about damage to his caravan from a sinkhole. This is because it is reasonable for him to seek compensation through the courts.

Stroud District Council (19 018 784)

Statement Closed after initial enquiries Parking and other penalties 19-Mar-2020

Summary: The Ombudsman will not investigate Mrs X’s complaint about how the Council issues parking fines. This is because there is insufficient remaining injustice caused to Mrs X to warrant the Ombudsman’s involvement.

Stoke-on-Trent City Council (19 010 872)

Statement Upheld Parking and other penalties 18-Mar-2020

Summary: Mr D complains about how the Council responded to his complaints about parking issues in his area. The Ombudsman finds no fault by the Council in respect of the substantive matters. There was fault in the Council’s handling of the complaint, but that did not cause a significant injustice to Mr D requiring the recommendation of a remedy.

Cheshire East Council (19 017 695)

Statement Closed after initial enquiries Other 18-Mar-2020

Summary: Mrs X complains the Council changed the date she can apply for visitor parking permits without telling her. The Ombudsman will not investigate this complaint as the injustice she suffered is not significant enough to justify our involvement.

Manchester City Council (19 017 840)

Statement Closed after initial enquiries Parking and other penalties 18-Mar-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice for a bus lane contravention. The complainant had a right of appeal to a tribunal