Halton Borough Council (19 000 721)

Statement Closed after initial enquiries Traffic management 31-May-2019

Summary: The Ombudsman cannot investigate Mr X’s complaints about fines he received for crossing a bridge over the River Mersey without having a valid permit. Mr X appealed against the fines to the Traffic Penalty Tribunal and the Ombudsman therefore has no legal remit to investigate.

London Borough of Richmond upon Thames (18 008 736)

Statement Upheld Traffic management 30-May-2019

Summary: The Ombudsman found some fault by the Council on Ms W’s complaint about the way it introduced and approved a new road scheme. A councillor presented the wrong drawing to a residents’ meeting. When responding to her complaint, the Council apologised for this error and took steps to improve document control. An engineer, temporarily employed through an agency, had a possible conflict of interest. The Council apologised for failing to properly consider this and is taking legal advice about including agency staff within its code of conduct for employees.

Halton Borough Council (19 001 152)

Statement Closed after initial enquiries Traffic management 29-May-2019

Summary: The Ombudsman will not investigate this complaint about an annual charge to use the Mersey Toll Bridge. This is because there is insufficient evidence of injustice.

Stockport Metropolitan Borough Council (18 017 858)

Statement Closed after initial enquiries Traffic management 24-May-2019

Summary: Mr X complained the Council had failed to put speed bumps on his road, despite consultations proposing them. He also complained about the delay in dealing with his complaint. The Ombudsman should not investigate this complaint. This is because the Council has investigated Mr X’s complaint, it is unlikely further investigation by us will lead to a different result and we cannot achieve what he wants.

Derbyshire County Council (18 018 946)

Statement Closed after initial enquiries Traffic management 24-May-2019

Summary: Mrs X complained the Council approved several sets of temporary traffic lights at the same time, causing major disruption to the traffic flow and long delays. The Ombudsman should not investigate this complaint. This is because it is unlikely an investigation would find fault or add anything to the Council’s own investigation.

London Borough of Merton (19 002 129)

Statement Closed after initial enquiries Traffic management 15-May-2019

Summary: The Ombudsman will not investigate this complaint that the Council has placed double yellow lines on the highway that it did not include in consultation. It is unlikely he would find fault by the Council.

Transport for London (18 017 399)

Statement Closed after initial enquiries Traffic management 14-May-2019

Summary: The Ombudsman cannot investigate a complaint about a penalty charge notice for not paying the London congestion charge because the complainant has appealed to a tribunal. It is now too late to investigate a complaint about recovery action taken by Transport for London in July 2017.

Portsmouth City Council (18 012 755)

Statement Not upheld Traffic management 13-May-2019

Summary: Mr Y complained about how the Council decided to implement two controlled parking zones in his area. We have not found fault in the Council’s decision-making process.

Bath and North East Somerset Council (18 018 223)

Statement Closed after initial enquiries Traffic management 13-May-2019

Summary: Mr X complains about the Council’s lack of proper consultation when it introduced a parking permit scheme where he lives. The Ombudsman will not investigate this complaint. This is because there is not enough evidence of fault on the Council’s part which has caused injustice to Mr X.

Kent County Council (18 019 866)

Statement Closed after initial enquiries Traffic management 09-May-2019

Summary: Mr X complained about the Council’s refusal to change the approach road layout to a roundabout which he says is unsafe for traffic using it. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.