Transport for London (19 002 027)

Statement Closed after initial enquiries Traffic management 27-Jun-2019

Summary: Mr B complains TfL wrongly issued him with PCNs for entering the Low Emission Zone (LEZ) without paying the appropriate charge. The Ombudsman will not investigate the complaint because TfL exercised discretion and cancelled the charges and there are insufficient grounds to warrant an investigation by the Ombudsman.

Transport for London (19 001 854)

Statement Upheld Traffic management 26-Jun-2019

Summary: Ms X complained Transport for London about its failure to adhere to a Court Order revoking several Penalty Charge Notices. The Ombudsman should not investigate this complaint. This is because Transport for London accepted it was at fault and has proposed suitable redress.

Kent County Council (19 001 961)

Statement Closed after initial enquiries Traffic management 20-Jun-2019

Summary: Mr X complained about the Council’s failure to inform him of who was responsible for parking enforcement on his street. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Havering (19 001 934)

Statement Closed after initial enquiries Traffic management 17-Jun-2019

Summary: Mr X complained about the council’s failure to take action over damage to the footway and verge near his home caused by a neighbour’s vehicles. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

Northamptonshire County Council (18 007 717)

Statement Upheld Traffic management 14-Jun-2019

Summary: Mr B complains the Council did not properly consider objections when deciding to impose permanent no waiting restrictions down a nearby road; he says the Council was biased and predetermined the decision. The Ombudsman found that although the process did not start in the normal way, the Council then followed the correct process and considered all relevant information when it decided the matter. Therefore, the outcome was the same regardless of earlier fault, so does not cause a significant injustice.

Northamptonshire County Council (18 007 719)

Statement Upheld Traffic management 14-Jun-2019

Summary: Ms B complains the Council did not properly consider objections when deciding to impose permanent no waiting restrictions down her road; she says the Council was biased and predetermined the decision. The Ombudsman found that although the process did not start in the normal way, the Council then followed the correct process and considered all relevant information when it decided the matter. Therefore, the outcome was the same regardless of earlier fault, so does not cause a significant injustice.

West Sussex County Council (19 000 293)

Statement Closed after initial enquiries Traffic management 12-Jun-2019

Summary: The Ombudsman will not investigate this complaint that the Council has not introduced road safety measures the complainant believes are necessary. The Ombudsman is unlikely to find fault by the Council.

Bristol City Council (18 010 726)

Statement Not upheld Traffic management 07-Jun-2019

Summary: Mr X complains the Council acted unfairly in how it allocated parking permits to himself and other housemates. The evidence shows the Council allocated the cheapest available permit whenever an application was made. This includes when Mr X applied in January 2019 and he was then awarded the first permit. The evidence shows the parking permits were allocated in accordance with the Council’s policy and Mr X has not paid more because of fault.

Sunderland City Council (18 015 192)

Statement Closed after initial enquiries Traffic management 06-Jun-2019

Summary: Mr X complained about the Council’s failure to carry out parking enforcement promptly on his street. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault on the Council’s part which would warrant an investigation.

London Borough of Merton (18 014 095)

Statement Not upheld Traffic management 06-Jun-2019

Summary: Mr X has complained about how the Council has dealt with his reports about parking permit misuse. There is no evidence of fault by the Council.