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Public transport archive 2019-2020


Archive has 34 results

  • Transport for London (19 019 764)

    Statement Closed after initial enquiries Public transport 27-Mar-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about damage to his car from a bus operated by one of Transport for London's contractors. This is because it is reasonable for Mr X to use the legal remedy available to him.

  • North Yorkshire County Council (19 018 168)

    Statement Closed after initial enquiries Public transport 24-Mar-2020

    Summary: Mr X complained the Council failed in its duties to secure public transport and improperly spent grant money. The Ombudsman will not investigate Mr X's complaint about the Council's duty as there is insufficient evidence of fault. The Ombudsman will not investigate Mr X's complaint about the grant money as it is unlikely it would add to the Council's investigation.

  • Hertfordshire County Council (19 018 820)

    Statement Closed after initial enquiries Public transport 20-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about the adequacy of public transport links to Stansted and Luton airports. He is unlikely to find evidence of fault by the Council and the complainant could raise policy issues with his elected councillors.

  • Essex County Council (19 018 069)

    Statement Closed after initial enquiries Public transport 17-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint about how the Council dealt with her complaint about a bus leaving early. This is because Mrs X is not caused significant injustice from her complaint.

  • Halton Borough Council (19 017 813)

    Statement Closed after initial enquiries Public transport 12-Mar-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about the way the Council managed its bus company's closure. This is because the complaint concerns actions relating to a commercial transaction/relationship between the Council and the bus company and these actions did not cause Mr X significant personal injustice. We also cannot achieve the outcome Mr X wants.

  • Transport for London (19 017 683)

    Statement Upheld Public transport 12-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint that Transport for London overcharged her for a train journey. Transport for London has refunded Mrs X and any remaining injustice is not significant enough to warrant our continued involvement in the case.

  • Transport for London (19 017 757)

    Statement Closed after initial enquiries Public transport 09-Mar-2020

    Summary: Mr B complains about TfL's handling of his claim for a fare refund. The Ombudsman will not investigate the complaint because neither fault by TfL nor the injustice caused to Mr B is sufficient to warrant an investigation.

  • Transport for London (19 019 394)

    Statement Closed after initial enquiries Public transport 02-Mar-2020

    Summary: The Ombudsman will not investigate this complaint about the Authority's decision not to make a £2 refund in relation to the bike hire scheme. This is because there is insufficient evidence of injustice.

  • Transport for London (19 016 541)

    Statement Closed after initial enquiries Public transport 20-Feb-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about Transport for London's handling of his concerns about the conduct of a bus driver. This is because Mr X's injustice is not significant enough to warrant our continued involvement in the complaint.

  • Transport for London (19 016 337)

    Statement Closed after initial enquiries Public transport 10-Feb-2020

    Summary: The Ombudsman will not investigate Miss C's complaint about a penalty fare. This is because Miss C has not yet completed the appeals process with the Appeal Service.