Nottingham City Council (19 014 597)

Statement Closed after initial enquiries Parking and other penalties 02-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s failure to respond to his requests to refund his parking fee after he was issued a penalty charge notice. This is because Mr X’s claimed injustice is not significant enough to warrant our continued involvement in his case.

Southend-on-Sea City Council (19 014 813)

Statement Closed after initial enquiries Parking and other penalties 02-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s handling of his appeals against five penalty charge notices. This is because it would have been reasonable for Mr X to take the matter to the Traffic Penalty Tribunal.

London Borough of Ealing (19 014 996)

Statement Closed after initial enquiries Parking and other penalties 02-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would be reasonable for Mr X to challenge the contravention under the statutory appeals process.

Wyre Forest District Council (19 006 618)

Statement Closed after initial enquiries Parking and other penalties 24-Dec-2019

Summary: The Ombudsman will not investigate Ms B’s complaint that changes to a Council owned car park have made it difficult to access her parking space. The Ombudsman cannot achieve the outcome Ms B seeks which is for the Council to move a boundary fence it has installed.

Birmingham City Council (19 008 749)

Statement Closed after initial enquiries Parking and other penalties 24-Dec-2019

Summary: The Ombudsman will not investigate this complaint about how the Council has dealt with the complainant’s request to remove disabled parking bays from the road where he lives. This is because it is unlikely that an investigation by the Ombudsman could add to the Council’s response. It is also unlikely the Ombudsman would find fault by the Council and the complainant has not been caused any significant injustice.

Transport for London (19 010 673)

Statement Closed after initial enquiries Parking and other penalties 20-Dec-2019

Summary: The Ombudsman will not investigate this complaint that Transport for London issued 2 penalty charge notices to the complainant for not paying the Low Emission Zone charge. The complainant had a right of appeal against the penalty charge notices to a tribunal.

Transport for London (18 013 645)

Statement Upheld Parking and other penalties 19-Dec-2019

Summary: Mr B complains about the conduct of an enforcement agent acting on behalf of Transport for London. The Ombudsman finds the enforcement agent was at fault in preventing Mr B’s son closing the door and in misrepresenting his powers. The Ombudsman has recommended a remedy for the injustice caused.

North Tyneside Metropolitan Borough Council (19 004 403)

Statement Upheld Parking and other penalties 18-Dec-2019

Summary: Mr X complained the Council did not allow him to challenge a penalty charge notice for a bus lane contravention because he had already paid the charge. The Ombudsman finds the Council was at fault. The Council has agreed to consider Mr X’s representations.

Manchester City Council (19 013 795)

Statement Closed after initial enquiries Parking and other penalties 18-Dec-2019

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s handling of a penalty charge notice. This is because it is unlikely we would find fault by the Council and it would be reasonable for Miss X to take the matter to the Traffic Enforcement Centre.

Swindon Borough Council (19 014 283)

Statement Closed after initial enquiries Parking and other penalties 18-Dec-2019

Summary: The Ombudsman will not investigate Mr X’s complaint about inadequate signage/road markings in a loading bay. Mr X’s injustice lies in the penalty charge notice issued by the Council and the appeals process is the appropriate way to challenge this. Mr X has taken court action against the Council and has now applied to the Traffic Enforcement Centre to reinstate his right of appeal.