Essex County Council (19 004 359)

Statement Not upheld Parking and other penalties 09-Jan-2020

Summary: Mr B complains that the Council was wrong to take no enforcement action in respect of his neighbour’s unauthorised vehicle crossover. The Ombudsman has found no fault in the Council’s decision to take no action.

London Borough of Barking & Dagenham (19 004 384)

Statement Closed after initial enquiries Parking and other penalties 09-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s decision to extend a controlled parking zone. This is because it is unlikely we would find fault by the Council or that we could add to its response to Mr X’s complaint. If Mr X believed the Council had not followed the proper procedure in implementing the extension it would have been reasonable for him to take the matter to court.

London Borough of Lewisham (19 010 004)

Statement Closed after initial enquiries Parking and other penalties 08-Jan-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice issued by the Council for a parking contravention. The law provides a right of appeal to a tribunal against the penalty charge notice and the complainant has asked a court to restore that right.

Gosport Borough Council (19 005 171)

Statement Not upheld Parking and other penalties 07-Jan-2020

Summary: There was no fault in the way the Council used its parking enforcement powers under the Road Traffic Regulation Act 1984. The complaint is not upheld.

Transport for London (19 015 416)

Statement Closed after initial enquiries Parking and other penalties 07-Jan-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about a penalty charge notice issued by Transport for London. This is because it is unlikely we would find fault in the issue of the penalty charge notice.

London Borough of Islington (19 004 664)

Statement Upheld Parking and other penalties 06-Jan-2020

Summary: Ms X complained the Council pursued a penalty charge notice against her and removed her car without following the correct procedures. Ms X said she suffered personal and financial injustice as a result of the Council holding her car for two months. The Council was at fault and have agreed a suitable remedy.

Birmingham City Council (19 008 458)

Statement Closed after initial enquiries Parking and other penalties 06-Jan-2020

Summary: Mr X complained about the quality of work carried out by the Council when it extended his vehicle crossing entrance. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of any significant injustice arising from any fault by the Council.

Transport for London (19 014 452)

Statement Closed after initial enquiries Parking and other penalties 06-Jan-2020

Summary: The Ombudsman cannot investigate Mr X’s complaint about Transport for London’s policy for dealing with appeals to penalty charge notices where the motorist has fallen victim to an online scam. This is because Mr X’s injustice lay in the penalty charge notice issued to him and he has now appealed against this. Transport for London has also agreed to deal with the issue in future by allowing affected motorists to pay the daily charge rather than the full cost of the penalty charge.

London Borough of Merton (19 013 262)

Statement Closed after initial enquiries Parking and other penalties 03-Jan-2020

Summary: The Ombudsman will not investigate this complaint about a penalty charge notice for a moving traffic contravention. The law prevents him from looking at the penalty charge notice itself. He is unlikely to find evidence of other fault by the Council.

Plymouth City Council (19 012 612)

Statement Closed after initial enquiries Parking and other penalties 02-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about his resident’s parking permit and a penalty charge notice issued by the Council. It is unlikely we would find fault in the issue of the notice and if Mr X disputed it, it would have been reasonable for him to appeal.