London Borough of Havering (19 013 279)

Statement Upheld Parking and other penalties 23-Jan-2020

Summary: Mr X complained about the way a penalty charge notice (PCN) was issued. The Council has refunded the payments Mr X made. The Council has also agreed the Ombudsman’s recommendations to apologise to Mr X for the delay in responding and remind officers they can consider complaints regarding PCNs.

London Borough of Newham (19 013 302)

Statement Closed after initial enquiries Parking and other penalties 23-Jan-2020

Summary: The Ombudsman will not investigate this complaint about the Council failing to respond to the complainant’s representations against a penalty charge notice and the towing of her vehicle. This is because the complainant had a right of appeal to London Tribunals, and the refund provided by the Council at the earlier representation stage is the same outcome that would have been achieved if the appeal process had proceeded to a successful tribunal decision.

London Borough of Waltham Forest (19 013 955)

Statement Closed after initial enquiries Parking and other penalties 23-Jan-2020

Summary: The Ombudsman will not investigate this complaint about two penalty charge notices issued by the Council. The Council has offered a remedy for any injustice caused by delay in repaying one penalty charge. There is no evidence of fault in how the Council dealt with the other penalty charge notice.

Bury Metropolitan Borough Council (19 013 695)

Statement Closed after initial enquiries Parking and other penalties 21-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about his children’s swimming lessons at a local leisure centre as it is unlikely we would find fault causing significant injustice. We will not investigate Mr X’s complaint about a penalty charge notice issued by the Council as it would be reasonable for Mr X to take the matter to the Traffic Enforcement Centre.

London Borough of Ealing (19 014 876)

Statement Closed after initial enquiries Parking and other penalties 21-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about three penalty charge notices issued by the Council. This is because it would have been reasonable for Mr X to appeal to London Tribunals.

Tunbridge Wells Borough Council (19 015 343)

Statement Closed after initial enquiries Parking and other penalties 21-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a parking fine as the Council has cancelled it and refunded the money Mr X has paid.

Leicestershire County Council (19 013 760)

Statement Closed after initial enquiries Parking and other penalties 20-Jan-2020

Summary: The Ombudsman will not investigate this complaint that the Council has not placed double yellow lines in the road where the complainant lives. It is too late to look at the complainant’s original request in 2010. The Ombudsman is unlikely to find evidence of more recent fault by the Council and cannot provide the outcome the complainant seeks.

East Riding of Yorkshire Council (19 014 095)

Statement Closed after initial enquiries Parking and other penalties 20-Jan-2020

Summary: Mr B complains about the free parking system the Council has introduced at the leisure centre he attends. The Ombudsman will not investigate the complaint because there is insufficient evidence of fault by the Council or injustice caused to Mr B to warrant an investigation.

London Borough of Barnet (19 015 921)

Statement Closed after initial enquiries Parking and other penalties 20-Jan-2020

Summary: The Ombudsman will not investigate Ms X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Ms X to appeal and I have seen no evidence of fault in the way the Council dealt with Ms X’s informal challenge.

London Borough of Redbridge (19 015 946)

Statement Closed after initial enquiries Parking and other penalties 20-Jan-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. The issue was more appropriate for consideration as part of an appeal and the amount of the penalty charge is not significant enough to warrant further investigation.