Archive has 625 results
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Liverpool City Council (19 016 208)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s failure to respond to his representations against a penalty charge notice. This is because it would be reasonable for him to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.
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Statement Closed after initial enquiries Parking and other penalties 27-Jan-2020
Summary: Mr X complained about the Council’s enforcement agents’ failure to make a reasonable payment arrangement with him for parking penalties. He also says the Council will not allow him to pay it directly. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.
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Halton Borough Council (19 014 307)
Statement Upheld Parking and other penalties 27-Jan-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about two penalty charge notices issued by the Council. The Council has cancelled the notices and it is unlikely we would recommend anything more for Mr X.
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Manchester City Council (19 014 643)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2020
Summary: The Ombudsman cannot investigate Mr X’s complaint about the Council’s handling of his enquiries and complaints about a penalty charge notice. This is because Mr X has appealed to the Traffic Penalty Tribunal.
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London Borough of Brent (19 014 689)
Statement Upheld Parking and other penalties 27-Jan-2020
Summary: The Ombudsman will not investigate Miss X’s complaint that the Council wrote to her demanding payment for a penalty charge notice she had already paid. This is because the Council has taken appropriate action to resolve the matter.
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Kingston Upon Hull City Council (19 013 577)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2020
Summary: The Ombudsman will not investigate this complaint about the Council’s enforcement of bus lanes. The complainant, and any other motorist receiving a penalty charge notice, could appeal to an independent adjudicator.
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Transport for London (19 012 085)
Statement Closed after initial enquiries Parking and other penalties 24-Jan-2020
Summary: The Ombudsman will not investigate this complaint about a penalty charge notice issued by Transport for London for a parking contravention. The complainant had a right of appeal but Transport for London has now cancelled the penalty charge notice.
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London Borough of Ealing (19 012 534)
Statement Closed after initial enquiries Parking and other penalties 24-Jan-2020
Summary: The Ombudsman will not investigate Ms B’s complaint the Council has failed to provide a refund of £65 for a Penalty Charge Notice (PCN) she had paid. If Ms B believed the Council had incorrectly issued the PCN, it is reasonable to expect her to have used her right of appeal to an independent tribunal. And further consideration of the complaint is unlikely to find fault with the way the Council has dealt with the matter since Ms B paid the PCN charge.
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London Borough of Redbridge (19 015 067)
Statement Closed after initial enquiries Parking and other penalties 23-Jan-2020
Summary: The Ombudsman cannot investigate Ms X’s complaint about a penalty charge notice issued by the Council. This is because Ms X has appealed to London Tribunals and it is unlikely we would find fault by the Council.
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London Borough of Southwark (19 016 037)
Statement Closed after initial enquiries Parking and other penalties 23-Jan-2020
Summary: The Ombudsman will not investigate Mr X’s complaint about a penalty charge notice issued by the Council. This is because it would have been reasonable for Mr X to appeal to London Tribunals.