Transport for London (19 016 955)

Statement Upheld Parking and other penalties 12-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about Transport for London’s refusal to cancel a penalty charge notice. The notice has now been cancelled and this provides a suitable remedy for Mr X’s complaint.

Southampton City Council (19 015 124)

Statement Closed after initial enquiries Parking and other penalties 12-Feb-2020

Summary: The Ombudsman will not investigate Miss X’s complaint about the Council’s escalation of a penalty charge notice as it would be reasonable for her to take the matter to court. We will not investigate Miss X’s complaint about the Council’s enforcement agents as we cannot accept Miss X’s version of events over that provided by the enforcement agents.

London Borough of Richmond upon Thames (19 004 056)

Statement Upheld Parking and other penalties 10-Feb-2020

Summary: Ms X complained about delays and poor communication after the Council assessed her vehicle as abandoned and removed it from the highway. She said this led to increased costs and she has been unable to collect her belongings. The Council was not at fault for how it assessed her vehicle as abandoned and it told her how she could collect her belongings. The Council was at fault for poor communication, but this did not cause Ms X an injustice. The Council has already reviewed its procedures to ensure it responds to emails more promptly. It will also review its abandoned vehicles policy to ensure it is in line with the charging regulations.

Brighton & Hove City Council (19 004 517)

Statement Not upheld Parking and other penalties 10-Feb-2020

Summary: Mr X complains that the Council delayed his application for a disabled parking bay. The Ombudsman has found no fault in the way the Council reached its decision

Transport for London (19 015 613)

Statement Closed after initial enquiries Parking and other penalties 10-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Ultra-Low Emission Zone. It is unlikely we would find fault by Transport for London and his injustice lies in a penalty charge notice issued for non-payment. If Mr X disputed this it would have been reasonable for him to appeal.

Transport for London (19 016 064)

Statement Upheld Parking and other penalties 10-Feb-2020

Summary: The Ombudsman will not investigate Ms B’s complaint that Transport for London wrongly sent her a penalty charge notice. Transport for London has provided a suitable remedy for the complaint. In addition, it would have been reasonable for Ms B to appeal to London Tribunals.

London Borough of Hillingdon (19 016 177)

Statement Closed after initial enquiries Parking and other penalties 10-Feb-2020

Summary: The Ombudsman will not investigate Mr X’s complaint about the Council’s issue of a penalty charge notice. If Mr X disputed the contravention it would have been reasonable for him to appeal, and it is unlikely we could add to the Council’s investigation into the actions of the officer who issued the notice.

Bedford Borough Council (19 012 068)

Statement Closed after initial enquiries Parking and other penalties 06-Feb-2020

Summary: Mrs X complained about the Council preventing her from parking on the grass verge and driving on the footway near her home. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Havering (19 015 964)

Statement Closed after initial enquiries Parking and other penalties 06-Feb-2020

Summary: Mr X complains that the Council charged him too much for extending his vehicle crossing and failed to provide him with a breakdown of the costs incurred to justify the charge. The Ombudsman will not investigate this complaint because it is unlikely that we would find fault by the Council.

Coventry City Council (19 015 355)

Statement Closed after initial enquiries Parking and other penalties 06-Feb-2020

Summary: The Ombudsman cannot investigate this complaint about a Penalty Charge Notice. This is because the complainant appealed to the court.